Welcome to the Startups Digital Hub

Our program includes access to 6 months of the Zendesk Suite Professional Plan, with up to 50 agents per startup and a wide range of features such as Copilot, AI Agents, App Builder, and more.

Our program also includes exclusive access to a number of partner discounts. Please note that each vendor has its own criteria for perk redemption, which may differ from the qualification for your Zendesk trial.

For select partner-referred startups, the details of your product trial may differ. If you qualify, your investor will share relevant details on how to access your enhanced trial.

We have a few ways to help you get up and running quickly:

• Every startup customer has been assigned an account executive who will be able to discuss your trial and connect you to further experts as needed. Look for your account executive's name and booking link in your onboarding emails and schedule a call.
• For live help from Zendesk experts, join our ongoing Customer Success office hours and webinars where we share best practices and answer common product questions from customers.
• Drop a question in the Discussion Forum, and a Zendesk community manager or champion will be able to respond or direct you to the appropriate resource.

Program requirements are as follows:

• Must be a brand new Zendesk subscriber (previous or active paid customers may not participate)
• Must have fewer than 250 employees (if 50+ employees, must be a partner-referred startup)
• Raised no more than Series B in funding (bootstrapped is Ok)
• Must be a tech platform or tech-enabled
• Company must be under 10 years old

Once you have applied, Zendesk will reach out to you via email updating you on the status of your application and next steps.

You may be provisioned a standard trial account to begin testing out the platform while the Startups Team evaluates you for the full trial offer (6 months or more).

If you are already on a paid subscription, you no longer qualify for the free trial offer.

If you are currently in the standard 14-day trial and have not yet signed up for a paid plan, apply with your company details to see if you qualify for the program.

Please contact your account executive who will be able to support you on all questions pertaining to product expansion needs (automated resolutions, agents, other features).

Please contact your account executive who will be able to support you on all questions pertaining to your account, and connect you to a Product or Technical Specialist as needed.

For topics that could benefit the wider community, feel free to start a thread in the Discussion Forum.

Your account executive will reach out prior to your graduation date to discuss options based on your company needs and trial experience.

In some cases they may be able to offer exclusive promotions for your new contract.

We love seeing our members share their expertise! If a community member raises a challenge where your product offers a genuine solution, you are welcome to mention it—provided you disclose your affiliation.

However, to ensure the hub remains a space for high-quality discussion, standalone "pitch" posts or unsolicited advertisements are not permitted.

Yes! If you graduate from the Startups Program, you can remain a member of this community and we encourage you to continue engaging with startups who are on a similar journey.