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For OAuth authentication a third party app needs a Zendesk account to get a client id.This third party app needs to manage the data from multiple Zendesk support accounts.How does rate limiting apply in this scenario? The rate limits are applied to the third party  app Zendesk account or the Zendesk support account?What authentication type is recommended for managing multiple Zendesk support accounts?If global OAuth is recommended, the process of obtaining it is slow?

Hi, We're having some issues getting custom_fields and user_fields working. We receive requests on our dashboard with with without the custom data. We get the following output from our data code (where the xxxx's are really my playfab id): {"request":{"created_at":"2021-01-20 10:38:38","requester":{"name":"xxxx","email":"hannes.lidbeck@starstable.com"},"subject":"From Game","comment":{"body":"Test feedback"},"user":{"user_fields":{"playfab_id":"68195A5EEA8CB8A5"}},"custom_fields":[{"id":360012294580,"value":"xxxx"},{"id":27376589,"value":"bug"},{"id":27618025,"value":"hannes.lidbeck@starstable.com"}]}} We're using Unity and REST api's, here's our code: var data = new JsonData(){ request = new JsonDataRequest() { created_at = System.DateTime.UtcNow.ToString(), requester = new JsonDataRequester() { name = playFabManager.PlayFabId, e

We have the Salesforce for Zendesk app installed and working, soft of. It displays customer contact info for the account, but we want it to also show the Account Owner that's displayed for the account in Salesforce. The only field I've found that seems relevant is Owner ID, but that just returns a string of characters, not the name of the account owner. What do we need to do to make it display the account owner's name?

Hello, I try to call zendesk API to create a ticket from my webapp. From my computer I can call the API with curl curl -v https://***.zendesk.com/api/v2/tickets.json --user ***@***com:password From a main method in Java, it also works. Problem occurs when I execute this code with an app deployed on a Tomcat server. In the thread https://develop.zendesk.com/hc/en-us/community/posts/360004305568-REST-API-hostname-in-certificate-didn-t-match you suggest "add those certificates on your server". I downloaded them a

Hello! So, I´m trying to POST information to an external API and I only receive 404 Proxy Not Allowed doesn´t matter what I try. I already read a lot of zendesk tutorials, and many others issues similar to mine but it doesn´t resolve my problem. Funny because the GET requests are working fine. But this POST one doesn´t. That´s my request: function sendNewClaim() {   var d = new Date();   var dtocomunic = d.toISOString();   var y = new Date($("#dtocorrencia").val());   var dtocorrencia = y.toISOString();   var coverages = getCoverages();   var settings = {    //url: 'https://{{setting.domain}}.herokuapp.

Hello ! I was looking at the API for Zendesk Support and could find only the documentation about the "Account Settings" endpoint. I found in one of the posts that there is an account API but it is undocumented. https://develop.zendesk.com/hc/en-us/community/posts/360001650407/comments/360004730693 Is this documented anywhere currently? I am asking because the comment is about 2 years. old.  Any information in this regard would be appreciated. Thanks in advance!

I have read a lot of the posts about this subject but not quite gotten the answer i need. I am using PowerShell to upload files to ZenDesk, i have it working for the most part. The file is uploaded and i can link it to a ticket. The problem i have is the content of the file remains as the base64 string, i guess i have something wrong somewhere? $uploadURL = "https://mysystem.zendesk.com/api/v2/uploads.json" $fileName = "C:\myfolder\outputlog.log" $shortFileName = "outputlog.log" $fileUploadURL = ($uploadURL, "filename=$shortFileName" -join "?") $fileContent = Get-Content $filename $fileContentBytes = [System.Text.Encoding]::Unicode.GetBytes($fileContent) $fileBinary = [System.Convert]::ToBase64String($fileContentBytes)

Hi all,I am trying to create a tickets using{create_many.json endpoint}.my issue is, inside the ticket I have this fields { "tickets": [ {--------- ----------- "requester_email": "alexmurphy1516@hotmail.com","submitter_email": "alexmurphy1516@hotmail.com","assignee_email": "kazumasa.kumakawa@rubiko.tech" ------ -----}] } those email is not exist in my Zendesk instance, but when I am insering the ticket. I successd to make requester_emai submitter_email, but the problem is, I can't create assignee_emaileither keep it null or assigne it to the account that I open to make import ticket.Is there any solution to

Hi, I am trying to integrate salesforce with zendesk using api and endpoint. I have searched in google but couldn't find the appropriate one.Please help   Regards

Hello,   iam tryting to send notification to external mailbox with attachment, not just link to attachment, but with file, which is really attached to original message. Is it achievable? My goal is to send every message which is going in our out certain Zendesk group with all attachments. Iam able to make it working with external target defined and trigger which shoot it, see picture: If I use "attachment.filename" or/and "attachment.url" placeholders I get name of file or link to file stored in Zendesk. Its not working solution because closed ticket get archived after some time and then even deleted. I need to store data in external mailbox for longer time period, is there any solution with notification and tragger with build in placeholders please?   Thank you very much   Daniel

We are currently using this simple app to highlight to agents our Platinum Support customers:- https://www.zendesk.com/apps/support/vip-user/?source=app_directory However, it only supports a single option and we'd like to highlight different customers in different ways. Is anyone aware of a way that this could be achieved?  We've had internal comments automatically added to posts, however, they drop off the page after a few comments.  We are looking for something to stay permanently at the top of the ticket. Craig

I did built a custom app that integrate another system into the Zendesk UI for our company. The application is working very well and I'm getting ready to deploy it into the production environment. There are few variables that hold connection information that will need to switch between values based on the environment where it is deployed. Those variables holds url's for web services, database connection strings, logging setup... I would like to know if there are best practices for setting and managing those  environmental variables to be easy to deploy the app in different environment?  

How to create app configurations/settings page in V2? I could not find any examples.  

Hello, guys! I'd need to generate a form with fields dynamically and, according to their types, I need to choose a component (date picker, list, textbox etc.) for the user to input data. The problem is: the "list fields" APIs doesn't seem to work as proposed... (https://developer.zendesk.com/rest_api/docs/support/ticket_fields#list-ticket-fields)First: it only provides a few fields. Not all searchable fields.Second: it does not provide the field type properly. When I'm listing ticket fields, the type is simply coming as the field name. For example: for "Subject" field, type is coming as "subject", for "Status" field, type is coming as "status". For me, what would make much more sense would be the types you defined by Zendesk:- text (default when no "type" is specified)- textarea- checkbox- date- integer- dec

Is there any way for integrating Visual Studio Team Services with zendesk?