Platform and Developer

Hey, everyone. I'm trying to setup the Zendesk chat on mobile so that both not logged and logged users to be able to chat with support. Everything worked fine but until I tried logging in/out of the app. According to the docs here, this is what's supposed to happen when one changes the identity this would override your user's identity, removing tickets and any other stored information. I can clearly see that the identity has been changed, evidence being the transcript I've gotten in the attachment (what I'm doing is setting an anonymous identity with or without name). You can see the same user becomes different people, which is really not something you're expected to see. Could you point me to a correct way of implementing this so different users don't have access to the same chat?

Hello!I want to use Zendesk API to search users by phone number with feature searching by last numbers. But I faced a problem when call api method /api/v2/users/search with query query=phone:*ello gets response with all users in company, but I already created user with "hello" phone number. Yes, this is strange phone number with letters but I want to create universal API and if in Zendesk possible to create phone number with letters then I want to support it. I would like to note that wildcard search with * in beginning of search query correctly working with numbers. E.g. query=phone:*12 returns only user with "55512" phone number.Vladimir.

We have a strong need to have Internal Jira Software tickets comment to up date to Zendesk Service Ticket.  When they update to Zendesk they need to appear as internal comments.  Can you please let me know how to make this needed event occur?

We have the chat client (https://developer.zendesk.com/api-reference/widget/introduction/) implemented on our own client mobile app, and the session closes after 1 minute of idle time. Any ideas on why?     

I have created a custom field 'Related Environment' in both Jira and Zendesk:But the field does not appear to available to map in either direction?Please advise as I really need to have these fields map.Thanks

I installed Amazon Connect from Zendesk marketplace and integrated to my Amazon Connect instance. When customer call to my DID number, it forwarded call to my Zendesk support and everything work fine. What I want is when the agent end the call and the customer get start the post call survey, disconnect flow, I want to update that customer score to the Zendesk ticket's custom filed using lambda function but I don't know how to get the created ticket id or the ticket id which the Zendesk agent serve the customer. 

How can I customize the top bar to automatically open when the page loads?

Hi everyone,We have been encountering issues with OAuth2 in Zendesk.We use passport-zendesk (JS) and we encounter this problem. ✖ ERROR RuntimeError: Failed to fetch user profile err[name] InternalOAuthError err[message] Failed to fetch user profile err[oauthError] { statusCode: 401, data: '{"error":"invalid_token","error_description":"The access token provided is expired, revoked, malformed or invalid for other reasons."}' } ---------------------------------------------------------------------- oauth2.get('https://' + subdomain + '.zendesk.com/api/v2/users/me.json', accessToken, function(err, body) { var json; var profile = {}; if (err) { return done(new InternalOAuthError('Failed to fetch user profile', err)); } https://www.npmjs.com/package/passport-zendesk Does someone have same issue ?Thanks

I've setup a Zendesk-Salesforce integration using the Zendesk app. Everything appeared to be ok until I've noticed that the email reply are not arriving in Salesforce. Meaning, if I change any other fields that are mapped, they are getting updated also in salesforce. But, when Zendesk is sending the data in to salesforce, it sends the initial email Subject and Description. Not the full one that include the email reply as well.    Have any of you encountered this issue? How did you solve it?   Thank you Calin

Hi, When listing all tickets, is it possible to include/sideload both users and metric_sets at the same time, or do I need to make two requests to accomplish this? Best regards, Lisa

Hello If there any functionality to remove push token for iOS device that was previous registered?Problem here is that when user logged out from our app can still receive push notifications.I've found this method https://zendesk.github.io/mobile_sdk_iOS_jazzy_docs/Classes/PushNotificationsProvider.html#/c:@CM@ChatProvidersSDK@objc(cs)ZDKPushNotificationsProvider(im)unregisterPushToken but it doesn't work.Could you help me with this?

Hello,  Could you please advise? How can we get the Agent Handle time on Ticket level from API? Does Zendesk API provide the Agent Handle time on Ticket level? Do we need to calculate handle time manually from Audits API? Thanks

Hello we have a custom widget develop by our team, we want to integrate with zendesk chat. We know that zopim chat and web-sdk chat are premade widget to implement in website, but we want to keep the experience of chat inside our widget. We have a backend in java, so we tried the SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/unified-sdk/android/getting_started/#initialize-the-sdk we tried to implement without success, because in this case it would be specific to android, correct? is there any solution that could suit us? Thanks.  

Hi! How to rename standard fields that appear for a client at the beginning of a chat:“What is your name” and “What is your email address”. We need another text. https://zendesk.github.io/mobile_sdk_iOS_jazzy_docs/Classes/ChatFormConfiguration.html The ChatFormConfiguration class referenced takes name, email, phoneNumber, departmenteach of which in its turn is a FormFieldStatus enum type in which you can choose any ofrequired optional hidden types and there is no way to change the display of these fields according to the documentation.Yes, we know that there is a public var description: String {get} but this field has only get, there are no methods of its setup, and most likely it is there just to comply with the CustomStringConvertible protocol.It seems that according to this documentation, there is no possibility to change the display text?

Hi, Is there a way to get handling times for tickets through Zendesk api:s?I have found the Time Tracking app, but is it possible to get that data with api requests, or is handling times available for tickets without Time tracking app? /Lisa

I have integrated Zendesk Support Chat SDK . its working fine but when agent sent pdf file to customer receiving the file but its not opening .

My company wants to integrate the API of contact with our system  How do I know more about it and what is the procedure ahead I want proper guidance  My gmail is --------@------------- If i could get some assistance or we could schedule a callit would be more better  ---This post has been edited by the Zendesk Community Team: email address redacted

I am using the API. I call `GET /api/v2/triggers` to get all triggers, and then with that result I get the IDs and call `PUT /api/v2/triggers/reorder`, but I get the following:400 Bad Request{"error":"UnknownAttributeError","description":"Invalid attribute: all triggers are not provided"} What am I missing?

Hi,We will be running a notification in our app with a link to a help centre article, and we would prefer if the help centre article opened in the Zendesk Support SDK, rather than opening the mobile help centre in WebView.  Is this possible?  I've checked the documentation for the Classic Support SDK but couldn't find this.Thanks!

We are developing a phone platform integration with zendesk sell. How can we pop up call summary modal to an agent after his call ends? Is there a top bar app action to do that or via REST API?

Hi! I'm building a simple app to navigate views via an app that drops down from the Top Bar. Similar to Quickie Plus (or the old free version, Quickie) and I'm unable to get the browser to go to a new page. All the methods that StackOverflow suggests are blocked. eg. <ahref="#"onclick="top.window.location.href='{{this.link}}';"> Gives an error of Unsafe attempt to initiate navigation for frame with origin 'https://<subdomain>.zendesk.com' from frame with URL 'http://localhost:4567/iframe.html?origin=https%3A%2F%.zendesk.com&app_guid=d81a3df6-a20c-4ace-a6ac-5a6b8deb7d62'. The frame attempting navigation of the top-level window is sandboxed, but the flag of 'allow-top-navigation' or 'allow-top-navigation-by-user-activation' is not set. Can I have some guidance as to how to implement this? Thanks!

I found a weird bug while setting up the Zendesk Integration Services for the first time. For some reason the content-type header for updating ZIS bundles aren't completely case insensitive as you normally would expect for such http requests. Had an issue that the ZIS flow and associated job spec wouldn't run if the bundle was updated with "Content-Type:application/json" instead of "content-type:application/json". It would still update the bundle and the job spec could also be installed and uninstalled in both cases though.I got it working in the end, but would just like to inform you guys of this.

curl --location --request GET 'https://helpcenter.xxx.com/api/v2/ticket_audits.json?&limit=100' \ --header 'Authorization: Basic xxx'       curl: (47) Maximum (50) redirects followed

When I tried to connect from the TB-CRM ZENDESK connector, I got an error that the URL format was incorrect.Do you know what caused this error?Please let me know if there is a URL for the endpoint.

I'm using an admin token to set user_fields of an end user.  Endpoint: /users/{id} Method: PUT Body: user: {   user_fields: {     "push_notification_tokens": "XXX",     },   }, };   push_notification_tokens is a multiline text field. Response is 200 OK, with user_fields showing the correct value. But when I retrieve the user using the API, or in the Zendesk interface, the property is not set.   Same issue for boolean fields, they result in a 200 OK with the correct value, but in reality the value does not change.   I had the same issue yesterday. Today it seemed to work, until now. Why is this happening?