Platform and Developer

Hi,   We have Shopify and Zendesk integration for support. What we also want is that on our website we have contact us form and if someone submits it we want to create an entry in Zendesk. How we can achieve it?

Hi, i used to work with Oracle Service Cloud as a PO and there I was able to fully change agents workscreens, workflows etc. All of this seems to be missing in Zendesk How can I create a Button for the agent that will - create a new ticket- set the channel to phone- set the brand to a certain value- start running a timer in the background No we dont have ACD integration Thanks  

I am making a call using the search API and paging through the API call results. https://myzendeskURL/api/v2/search.json?page=$pageNumber$&query=type%3Auser+created_at%3E2021-08-01   This works fine until I get to page 11 and I get the error in the title.

Hi Within our app we are doing a ZAFClient request to our server to retrieve some data. This has worked for a couple of years but yesterday it just stopped working (app went blank). After troubleshooting we could establish the server side was working just fine, requests were coming through. In the JS-console we could see an error on app load and it looked like this: Req: https://[instance].zendesk.com/proxy/v2/apps/secure/https%3A%2F%2F...Resp: HTTP 504, Proxy error: Errno::EPROTO We use Lets Encrypt SSL on that particular server. Given that LE root certs expired 30 Sep 2021, does this have anything to do with this sudden problem? When looking via tcpdump we can see the sslhandshake coming in but then disconnects without request.  I would appreciate feedback on this topic, thanks in advance. 

Getting You do not have access to this page. Please contact the account owner of this help desk for further help while accessing https://endpointclosing.zendesk.com/api/v2/channels/voice/stats/agents_overview.json

Is there any way I can set up a rule where a Zendesk ticket cannot be solved if the JIRA status is not also closed? It looks like in the automation I can set it to re-open; however, I would like the agent to know what is going on not just to re-open it without warning or an internal note. Therefore is there an option to either (A) apply an internal note to let the agent know that it is being reopened due to the JIRA status not being closed OR (B) a pop-up or warning message show immediately to show that the ticket cannot be solved. I know that there is an email option; however, do not believe that emailing an agent who works a fair chunk of their time in Zendesk is very efficient. I have other use cases for this also, like the agent should not solve the ticket without all the right ticket information.

Though  <stringname="request_message_date_today">TODAY</string> above resource are configured for other languages, android support SDKs RequestActivity always shows "TODAY" in English. Also locale has been set on the android Main Activity and all the other strings works as expected.    

I'd like to send form data from ZAF client using proxy. I want to do like this. curl -X POST "https://external.server/" -H "X-API-Key: ..." -H "Content-Type: application/x-www-form-urlencoded" -d 'test=1234' but, if I do the following code, the parameter was converted to query string. var options = { url: "https://external.server/", method: 'POST', secure: true, headers: { 'Content-Type': 'application/x-www-form-urlencoded', 'X-API-Key': '{{setting.api_key}}' }, data: "test=1234"};client.request(options); The actual network request on browser had weird parameter. POST https://mydomain.zendesk.com/proxy/v2/apps/secure/https://external.server/?0=t&1=e&2=s&3=t&4==&5=1&6=2&7=3&8=4 How is it possible?  

My app isnt showing the conversation threads. Super frustrating as I need to reply to conversations on the fly. Comes up with a message saying no conversation URL.  

Hey everyone!Im new to Zendesk and just tried hooking up Segment. Everything appeared to be good but I am noticing when a user adds a second organization the first one is removed from their organizations list. I do have multiple organizations enabled in settings. Does anyone have some advice on how to keep the user assigned to all their organizations? Here is an overview of what we have set up with Segment.https://www.notion.so/memberstack/Segment-Zendesk-Integration-3a2de40ff30942bdb553592d6c63fd2f

Dear Support, We are using Zendesk as a Support Ticket system, but what we see is that when we want to communicate with an external supportticket system (not Zendesk), every reaction from this external supportticket-system it comes in as a new ticket. This is not desirable. Becasue we want keep communication in one place. Can you tell me if this is even possible? Or do you have a Settingsoption to change this? Hope to hear you. Frank Biermans

Hi Team Zendesk, Can you help me for synch reply ticket from Zendesk  to Outlook. Root cause I have Outlook email and already done intregate with Zendesk, but the problem when agent reply ticket from Zendesk I don't received on Outlook. Can you give solution for this problem.  

Hi community, I'm using Chat SDK V2 in my react native project as a native module, when I add chatAPIConfiguration to set visitorInfo and department I can't start chat, no bot message, only a blank screen even trying to send messages are never delivered.   here is my code: #import <Foundation/Foundation.h>#import "ZendeskChatModule.h"#import <React/RCTLog.h>#import <MessagingSDK/MessagingSDK.h>#import <ChatSDK/ChatSDK.h>#import <ChatProvidersSDK/ChatProvidersSDK.h>#import <CommonUISDK/CommonUISDK.h>#import <SDKConfigurations/SDKConfigurations.h>RCT_EXPORT_METHOD(startZendeskChat:(NSString *)name email:(NSString *)email  {    dispatch_async(dispatch_get_main_queue(), ^(void){      // initialize zendesk chat sdk      [ZDKChat initializeWithAccountKey:key appId:apid          queue:dispatch_get_main_queue()];            ZDKChatAPI

Hello, Zendesk developer team.I have a question, how can I create an application that runs periodically without entering the ticket.?Is there a tutorial?  

This is a continuing discussion about the article Making API requests on behalf of end users (Zendesk Support) in the developer documentation.

Hi   During the last step of the Auth flow (Posting a form back to zendesk) I get a cors issue:Access to XMLHttpRequest at 'https://xxx.zendesk.com/zendesk/channels/integration_Service_instances/editor_finalizer' from origin 'https://our-own-server.be' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.I was wondering if somebody had this same issue and how I can resolve this?Thank you in advance Kind regards Ivan

/api/v2/search/incremental Is this API officially supported? This API seems to be used for global search at Zendesk Support. However I couldn't find the document about it. If it's supported, I'd like to use it for my app to get exactly same result as searched from UI

Due some testing, we had the unexpected effect of generating about 2000 tickets with the same subject line. Based on a recent call with ZD Support, I learned that I can operate on the ticket DB using Chrome DevTools JS console.  Cool!Question: it is possible to write a script that would 1) search for a ticket by description 2) delete that ticket, 3) iterate until all those tickets were gone. Please note, I'm not asking for the script itself (although that would be welcome), I would just like to know if that's likely to be possible.  If it's possible, I think I can figure out how to do it.  

Hi, I'm trying to create a Zendesk request using the iOS SDK: https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/sdk_initialize/ https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/sdk_set_identity/ https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/ios/api_provider_using/#create-a-support-request I'm using the exact Objective C code used in these examples. I receive this error: Error Domain=ZDDispatcher Code=4 "(null)" Thoughts as to why? It seems like I've set the user identity and initialized correctly.

Dear Expert, I would like to get all the closed tickets by yesterday via API. How I can achieve on that ? Many thanks,

  I use Zendesk iOS SDK, when chat agent connected, I can not see what I typed, and cannot see agent reply in live chat board. I opened logger, and logger shows:  VER [ChatSession] 'Path value was sent successfully: KeepAliveMessage(paths: ["root", "livechat", "profile"], id: 01FFKQ5GBRY9Q6SWBSWW6CQCNZ, responseType: ChatProvidersSDK.AckResponseType.fireAndForget, status: ChatProvidersSDK.DeliveryStatus.pending, savesToDataNode: true)' Can anyone help.

Is there a trigger events lifecycle that I can listen to using the API and performs other actions, for instance, I'd want to delete a trigger using the API once it's fully executed.

Hi, Working with Grammarly (Chrome extension), I can fix mistakes in the reply dialog. However, in the side conversation. It marks the errors but does not apply the changes after you hover > select the correction.  Any solution for that?

Hey guys, I've tried to register as a free trial account to use Zendesk's API as described in the following links: https://developer.zendesk.com/documentation/developer-tools/working-with-the-zendesk-apis/making-requests-to-the-zendesk-api/  https://developer.zendesk.com/documentation/ticketing/getting-started/zendesk-api-quick-start/  After the registration, I've entered the Admin Center, and I couldn't see the Apps and integrations > APIs category: API category is missing under integrations: I would like to know what I should do to get access for making requests to Zendesk's API. Thanks!

Hi team, I am trying to create the new ticket with status [Solved] for some business purpose, but even I set the assignee before I created the ticket, I still got the error: {    "error":"RecordInvalid",    "description":"Record validation errors",    "details":{        "base":[            {                "description":"담당자: 티켓을 해결할 때 필요합니다.",                "error":null,                "ticket_field_id":360012873314,                "ticket_field_type":"FieldAssignee"  &nbsp