Platform and Developer

I am using the `api/v2/deleted_tickets` endpoint, and using cursor-based pagination. I have noticed that the endpoint does not respect any type of sorting. I've tried providing `sort_by`, `sort_order`, and even `sort` query parameters, and the endpoint always returns the results in the same order. With offset-based pagination, the sort is respected. Can someone help with this?

Hi Team, We are planning to build a data connector for Zendesk Workforce Management, but we need the official API documentation, including complete authentication details. Could you please help us with this?Thanks,Vinod

Hello Zendesk Support Team,We are currently developing a live chat integration using Zendesk. During implementation, we discovered that the system only synchronizes the last 10 historical messages to the Zendesk ticket through pass control. Unfortunately, this is insufficient for our needs — we would like to synchronize historical messages based on a specific time or date range.We’ve found a workaround: after a new ticket is created by a client, we can search for that ticket and insert the desired historical messages as plain text. However, this p

I want to know if there is a way where we can use the Zendesk API to extract the entire ticket data including the conversation and then Analyze ticket conversations to extract: What went well What’s pending  Ideal timeline  Next steps  Client confidence level  And then Generate a summary report in Excel with all key insights, ready for team review. 

I'm not finding how to have a Welcome email sent to a new user when that user is created via a REST call to the API. It seems that it should be possible, according to this blurb  Note: Before you begin creating users through the API, make sure to configure your account settings in Zendesk Support to get the results you want. For example, do you want to send welcome emails automatically to the new users? from here. Any guidance? Thanks in advance!

Hi Devs, I'm trying to add Zendesk Trigger node on n8n platform and I'm using OAuth2 method, I have created a OAuth client under Apps and integration> APIs>Zendesk API>OAuth Clients. Entered Unique identifier, Client kind=Public, Redirect URLs (Got from n8n node), and secret key was generated. When I use these creds under Zendesk Node on n8n while adding OAuth2 creds I get error saying Invalid Authorization Requestinvalid_request The request is missing a required parameter, includes an unsupported parameter or parameter value, or is otherwise malformed.What am I missing here? 

Hi Zendesk Developer Community,We're developing a Zendesk App Framework (ZAF) v2 application that allows agents to send an email-type side conversation from a ticket, including attachments that already exist on that ticket.Our Workflow: Fetch Ticket Attachments: Our ZAF app (running in the ticket sidebar) successfully fetches all comments for the current ticket using client.request({ url: \/api/v2/tickets/${ticketId}/comments.json` })`. Extract Attachment Details: We parse the attachments array from each comment, collecting unique attachment objects (which include id, file_name, content_url, etc.). User Selection: The app UI displays these attachments (filename and size) with checkboxes, allowing the agent to select which ones to include in the side conversation. Construct Payload

Hi team,In my user sidebar app, I'm trying to add handlers for events such as an update of the ticket requester.My app duplicates some of the default user sidebar fields such as Phone and Locale.I noticed that if I switch to the user sidebar, change the user's locale, then switch back to my app and try to update the requester (with a test button), I receive an outdated requester json where the locale is the one that requester had before the change.// We've changed the ticket requester's locale from English to Spanish // and clicked the button to get refreshed user data: const testButton = document.getElementById('test-button'); testButton.addEventListener('click', async () => { const freshRequesterId = (await client.get('ticket.requester.id'))['ticket.requester.id']; const refreshedRequester = await client.request(`/api/v2/users/${freshRequesterId}.json`); console.log('refreshedRequester: ', refreshedRe

Hi, I'm developing an app and I was wondering how to open the other tickets in the same browser tab and open a new tab in Zendesk. Now I have linked to the other tickets in the interaction history, but when the user clicks on the links to the tickets, it opens in a new browser tab.Like this:  I want it to open like this:  Whats the code for this? Thanks for help in advance!

I'm using zE( "messenger", "loginUser",…) to authenticate users, and I get a null back from loginCallback, so the user should be authenticated. But when the user opens Live Chat, the user is asked for email address and name. For ‘Creating email identities’ I've selected ‘Use both verified and unverified emails’. Why does the user have to enter email address + name?

I was wondering if anyone has set up a PIN validation system for Talk. I understand the IVR feature doesn't natively support this. But what I basically would need is: VIP customers are given a unique PIN code to be able to get in touch with our phone support team The VIP customers would call one Talk phone line and the IVR system would ask them to enter their PIN Zendesk would make an API call to check the PIN code against a list (Could it be from a Google Sheet?)  If the pin doesn't match, it gives a standard "Sorry, your pin number is not recognized, reach out to us via support@support.com) If the pin does match, then the call is routed to a specific Zendesk group ID according to the info on that list. I can't tell if one of the variables here would be useful for this:

I’ve enabled the Follow-ups feature in Zendesk, which is supposed to copy the original assignee and group to follow-up tickets. It sets the follow-up ticket's assignee and group (if not already set) to the original ticket's assignee and group.However, I’ve noticed an issue: when agents are out of office, the follow-up tickets are not being reassigned automatically. Has anyone else encountered this?After reviewing the documentation, I saw a note that this feature may not work properly if the Zendesk OOO app is installed and the Force Unassign Tickets checkbox is enabled.My questions: If I uncheck the Force Unassign Tickets option, will it cause any issues elsewhere? Do I also need to uncheck the Prevent Assignment option for follow-ups to work correctly? Any guidance or tips would be greatly appreciated!

I making an API calls inside the SDK application with the Axios POST method and Formdata, you can in the below code. const axios = require('axios');const FormData = require('form-data');let data = new FormData();data.append('username', 'balu');data.append('key', jhjjjjhjjjhh');data.append('email', 'anish.k@spritle.com');let config = {  method: 'post',  maxBodyLength: Infinity,  url: 'https://opencart.ajithr.com/index.php?route=zendesk/customer',  headers: {     'Content-Type': 'application/json',     'Cookie': 'OCSESSID=0c4898f4cd2a443a21c3fb3324; currency=USD',     ...data.getHeaders()  },  data : data};axios.request(config).then((response) => {  console.log(JSON.stringify(response.data));}).catch((error) => {  console.log(error);}); How can I change this Axios me

How can I set organization and user fields using metadata from users logged into our app within the Zendesk Web Widget and SDKs?I want the customers name, email, phone number, and any other metadata we have to be passed to the proper fields. Not custom fields on the conversation.  The developer documents only show conversation fields: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/advanced_integration/#conversation-fields

Placeholders in Zendesk (also known as merge tags) are used to automatically insert dynamic content into your messages, such as the requester’s name, ticket ID, or email address. They help personalize communication at scale and are especially useful for bulk email campaigns.However, even a small mistake like a typo (e.g. {{user.first_nam}}), an incorrect field, or a missing bracket can cause the placeholder to break. This results in emails that look unprofessional or confusing to the customer.To help prevent these issues, we’ve added placeholder validation to the Proactive Campaigns app for Zendesk.When composing an email for your campaign, placeholders are now checked automatically: Valid placeholders

I can't search for a field of type checkbox by passing `false`; this throws an "Invalid value" error. On endpoint: POST /api/v2/custom_objects/{custom_object_key}/records/search Example Request:{    "filter":{         "$and": [            {"custom_object_fields.avaliable": {"$eq": false}}        ]    }}Response:{    "error": {        "title": "Unsupported Condition",        "message": “Invalid value”    }}

Hello,  We use zendesk chat in our application using React.js. With the help of a hook like the one below, we add the widget on other pages that we use other than the login page. However, when I look at the developer console, I see that 2 widgets have been added. How can we fix this?Normally 2 scripts were added but we are cleaning this. const useZendeskScript = (user) => { useEffect(() => { if (user && Object.keys(user).length > 0) { const existingScript1 = document.getElementById('ze-snippet'); if (existingScript1) { document.body.removeChild(existingScript1); } const script1 = document.createElement('script'); script1.src = `https://static.zdassets.com/ekr/snippet.js?key=${ systemConfig.zendesk.zendeskSourceKey }`; script1.id = 'ze-snippet'; script1.async = true; script1.onload = async () =&gt

Is there a way for a private app to detect if the current agent UI is in light or dark mode?Can we use Client.get to detect if the current agent is in dark or light mode?Also, is there a way for the app to detect when the display changes from dark to light mode, such as through an event?

Hi, everyone!  The current version of the Zendesk SDK does not allow initialisation without an active internet connection. As a result: No popups or views are displayed when a user attempts to open the Zendesk chat while offline. This behaviour differs from the previous version of the Classic SDK, which supported such functionality. We expect the SDK to handle offline scenarios gracefully by displaying a relevant message or popup to inform the user that the chat cannot be accessed without an internet connection.Could you please confirm if this is the intended behaviour in the Unity UPM package version 3.2.0? If so, is there a recommended approach to handle offline scenarios effectively?

Hello. I followed this guide to set up OAuth in my Zendesk app to connect to my own back end. https://developer.zendesk.com/documentation/apps/app-developer-guide/making-api-requests-from-a-zendesk-app/#managing-third-party-oauth-access-tokens I have added this to my manifest.json "parameters": [ { "name": "token", "type": "oauth" }], "oauth": { "client_id": "xxxyyyzzz", "client_secret": "wwwqqqrrr", "authorize_uri": "https://mybackend/oauth2/authorize/", "access_token_uri": "https://mybackend/oauth2/token/", "scope": "read write"}   I built my app, packaged with `zcli apps:package` and uploaded to Zendesk. Now when installing the app I see th

Hi, I have zendesk Web Widget (Classic) setup on my website since for ever, and since this morning it's showing this error.Method webWidget.helpCenter:setSuggestions does not exist.This is also sometimes stopping my website from loading…What is happening? Is there something I should do?

When revoking an Access Token using the ID of the Token, it gets revoked with no problem. DELETE /api/v2/oauth/tokens/{oauth_token_id} But when revoking it with current.json endpoint, the response we get is 204 but the token is not revoked. We have full write and read access with that token. But I don't know why it not get revoked. DELETE /api/v2/oauth/tokens/current.json Looking for your reply. Thanks.

We have developed a private custom app for Support that securely sends a ticket attachment to a third-party URL for faxing. The API used is described here: https://developer.zendesk.com/api-reference/apps/apps-core-api/client_api/#clientrequestoptions The app has been working without problems since October of last year. Last week we attempted to send an 8.5 MB attachment to the URL and we encountered a “413 (Content too large)” error. In order to verify that the error does not come from the third-party site, I sent the same file to the third-party URL directly from my development system. It seems like POST requests sent via the listed API now have a size limit. I can send a 1.8 MB file via the API so I have confirmed that indeed the problem is related to a newly placed size limit.  This n

We have multiple integrations set up that hit the Zendesk API to search and create tickets. All of sudden one of our servers got blocked by Cloudflare and we're getting 403s all over the place. Same code works fine running locally from my machine. Any thoughts what could've done this and how we can get unblocked?

Hi everyone,I’m currently using the Zendesk API to add comments to tickets via the PUT /api/v2/tickets/{ticket_id} endpoint. The issue I’m facing is: when logged in as a customer service agent, I can see the comment (image 1), but when viewing as a customer, the comment doesn’t appear (image 2).Does anyone know how to post a comment through the API so that it shows up in the chat widget for the customer?Thanks for your help!