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Kali11
Kali11
September 3, 2021
Question

Constant Login Issues

  • September 3, 2021
  • 3 replies
  • 24 views

Ever since the recent update our team has been having serious issues logging into Sell. Passwords will sometimes not work even when we know them to be correct, and sometimes we are redirected to error pages when trying to log in. Is this a known problem with the new system?

    3 replies

    Jakub15
    Jakub15Employee
    Employee
    September 6, 2021

    Hello Kali, please make sure all your team members are signing in through <yoursubdomain>.zendesk.com

    where <yoursubdomain> is the name of the subdomain you've picked upon signing up for Sell.

    Please make sure your team members are NOT signing in using legacy sign in page - https://core.futuresimple.com/sales/users/login?redirect_to=https%3A%2F%2Fapp.futuresimple.com%2F

     

    If this reoccurs again, please reach out to our support team for further investigation.

    Kali11
    Kali11Author
    September 7, 2021

    I've just tried to help a coworker log in, and she was on the correct page and using her usual login credentials, but was still told that the username/password combination is incorrect. This is happening for some people on the team but not others.

    How would I go about contacting the support team for help? I can't find a way to submit a ticket.

    Jakub15
    Jakub15Employee
    Employee
    September 7, 2021

    Thank you for more detail, please click Get help in the bottom right corner of this community page to start a support conversation.

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