In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.
is that possible?
Question
How do make Form field readonly in zendesk?
Hey richestsoft dev,
You should read this post: https://support.zendesk.com/hc/en-us/community/posts/4409222516634-Read-only-ticket-field-for-agents
And, there is a plugin: https://www.zendesk.com/marketplace/apps/support/204617/read-only-ticket-fields/
Thanks
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