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A
Andrew56
July 22, 2022
Question

Sell instance down for over a day

  • July 22, 2022
  • 3 replies
  • 40 views

Does anyone know how to get in touch with real Zendesk staff? My Zendesk Sell instance has been down for over a day.

  • No updates from Support. Ticket sitting untouched for over a day
  • "Sales representatives are not available" when I call
  • "Our reception team is not available" when I call

Despite really liking this CRM, it's been nothing but problems with Zendesk. Provisioning our account took 6 weeks due to technical issues, and now... my account just disappeared in the middle of a work day!

Surely there is someone at Zendesk that can help me. If anyone knows how to get that done, let me know.

    3 replies

    Dave12
    Dave12Employee
    Employee
    July 23, 2022
    HI Andrew, I'm so sorry to hear this! I'll see what I can do to get your ticket looked at. Thanks for your patience!
    A
    Andrew56Author
    July 25, 2022

    @dave12

    Still down, this is DAY 5.  Apologies received from a sales rep, but no communication about status or progress.

    Dave12
    Dave12Employee
    Employee
    July 27, 2022
    Hi Andrew, I see our team responded to your ticket this morning (my time) --  it sounds like you've got your account working again?
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