The BCC feature is not working. This one, https://support.zendesk.com/hc/en-us/articles/4408828858906 | The place for Zendesk users to come together and share
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Nathan21
June 1, 2022
Question

The BCC feature is not working. This one, https://support.zendesk.com/hc/en-us/articles/4408828858906

  • June 1, 2022
  • 2 replies
  • 23 views

https://support.zendesk.com/hc/en-us/articles/4408828858906

 

This does not work.  You should be able to bcc an email with that link and have that email attached to that Contact.  It, like ZD help, doesn't seem to work.  Please prove different.

 

    2 replies

    Dave12
    Dave12Employee
    Employee
    June 2, 2022
    Hi Nathan, I see that you'd posted this question elsewhere as well today, and I've escalated that to our customer care team. It looks like you've also spoken to our team directly. I'm following your request there and will keep an eye on it to ensure you get an answer. Thanks for your patience!
      N
      Nathan21Author
      June 2, 2022

      Sounds good.  Please keep me posted.  This feature does't seem to work today either.  Thanks!

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