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Sanoma11
December 7, 2022
Question

Formatting of Dynamic Content removed when bulk replying with Macros

  • December 7, 2022
  • 12 replies
  • 67 views

When I bulk reply to tickets using a macro, the end result is that the formatting is removed from the text in each reply.

This means that I need to manually copy in the dynamic content in order to bulk reply, which eats up time unnecessarily.

Anyone else encountering this, and does anyone know if there is there something that I should be adding in the dynamic content or macro set up that would prevent this?

    12 replies

    Dane13
    Dane13Employee
    Employee
    January 10, 2023
    Hi Sanoma, 

    A similar behavior is currently being investigated. To make sure that this one is related, I have created a ticket for you to investigate further. Please reply to the email I sent.
    R
    Ron13
    February 14, 2023

    I have this issue as well, looking forward to the reply of Zendesk on this. 

    A
    Alan15
    July 18, 2023

    We're experiencing this as well. 

    Brett Bowser
    Brett BowserCommunity Manager
    Community Manager
    July 18, 2023
    Hey Alan and Ron,
     
    It looks like we have a problem ticket related to this issue and it's currently assigned to our dev team as they work on a long term solution to this issue. I'm going to create a ticket for both of you so we can link it to our existing ticket and you'll receive an update once we have more information to share.
     
    Thanks for bringing this to our attention!
    Rudolph11
    Rudolph11
    July 26, 2023

    @brett13 - Could you create a ticket for our team, as well? We're experiencing this issue. Also, is there any general update or ETA? It looks like this issue has been ongoing for 7+ months.

    Thank you!

    Zendesk_Kacey
    Zendesk_KaceyCommunity Manager
    Community Manager
    July 28, 2023
    Hey Rudolph, I went ahead and created a ticket for you - you'll receive an update once we have more information to share.
      Brad17
      Brad17
      February 16, 2024

      Hi all, any update on this? Our team has been experiencing this as well.

      D
      DainneEmployee
      Employee
      February 21, 2024

      Hi @brad17!

      The team is still working on this from our end. No worries though as I also went ahead and created a ticket for you so your team would be looped in on any updates. 

      MariS11
      MariS11
      July 16, 2024

      @dainnelucena any progress here? We're experiencing this issue for a while now and it's a massive time waster. 

      Vahe
      Vahe
      July 16, 2024

      Hi Zendesk team. Can you please provide an update on when approximately we can expect a change to the bulk editing experience that will keep DC items formatting consistent?

      Show more replies
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