Question

Links aren't working in Trigger Response to Emails

Forum|Forum|4 years ago
October 19, 2021
15 replies
73 views

Hi,

We have added the following <a href=""></a> tags to our trigger body (auto response trigger) and the hyperlink is not clickable or anything, it is just plain text. Please assist?

workspaces

Dave12

Employee

Hi Davis,

It should work if you add the protocol to the url, e.g.: <a href="https://www.google.com">text here</a>

Davis12Author

@Dave Dyson Yes, that is exactly what we tried and it doesn't work, it comes out as plain text that you cannot click.

Davis12Author

@Dave Dyson is there any other feedback on how to troubleshoot this? Is there some setting we need to enable?

Dave12

Employee

Hi Davis, thanks for your patience. I think this may require some deeper investigation – can you try contacting our support team? Contacting Zendesk Customer Support

Davis12Author

Sorry for the delay, I had to enable Rich content from Admin Settings > Tickets > Settings for <a href></a> tags to work! Cheers!

Dave12

Employee

Glad you got it working, Davis!

B

Bart11

Hi Everyone,

I think this is no longer working. We've been getting clients reaching out stating it no longer links to our helpcenter.

We have rich content enabled with the same <a href=“Our Link to our Help Center”>Help Centre</a>

So it appears to be broken.

Dane13

Employee

Hi Bart,

It seems that you are using an incorrect format. It should look like this.

<a href=“https://www.yourcompany.com/”>Help Centre</a>

Ivan45

Hi, it looks like the ticket settings page has changed - we do not see an option to enable rich content anymore and can't get links to work:
Is there a workaround for this? We have enabled rich content under Channels > Email > Rich content in email