Datasets are missing data after complete run | The place for Zendesk users to come together and share
Skip to main content
Ahmed Zaid
Ahmed Zaid
User Group Leader
August 24, 2026
Question

Datasets are missing data after complete run

  • August 24, 2026
  • 1 reply
  • 23 views

Hello,

I started using Analyst copilot recently and noticed that data is not updated.

For example, it is now 24/08/2026, 17:16.

The last updated timestamp in the tickets dataset is 22/08/2026, 03:09:57

 

All datasets (custom and standard) supposedly ran 17 hours ago

 

This doesn’t make any sense. There are 20+ hours of data missing from the last run, and it is a lot.

    1 reply

    Rob Stack
    Rob StackProduct Manager
    Product Manager
    August 25, 2026

    Hi Ahmed, thanks for reaching out.
    I spoke with the product team, and during the EAP, there may be some refresh delays as we roll it out to more customers. I can tell you that the team is working hard to reduce any delays, and feedback like yours helps us prioritize.
    Check back here for any updates.

    Terms & ConditionsAccessibility statement