Knowledge Copilot EAP: User with Knowledge Admin permissions unable to use Knowledge Copilot

We are also experiencing this.

We’re having the same issue. The appeal of Knowledge Copilot is to connect our Knowledge Admins (who have the right blend of context and ownership to execute quality improvements) to these insights - if we have to go through Admins, who are further removed from the content itself, to be able to turn these insights into improvements, it defeats the purpose for us. Hopefully this is part of the long term plan! 

We are also experiencing this, and it would be a major blocker for us because we don’t want to make everyone Admins in our entire instance.

Until Knowledge Admins have access, we will be unable to participate fully in this EAP.

I have all agents set as Admin for Knowledge and they can’t access, definitely an issue for anticipated team productivity.

We need this, useless without it. Full admin access is impossiuble to give at our company

FYI for everyone on this thread. A knowledge admin just shared they don’t see the home page anymore, they previously were able to and got the error, however, the page is missing from navigation now.

Looks like this is still the case.  A knowledge admin can still navigate to the home page from a link but it is still blank.  It has simply been hidden from anyone that isn’t a full Zendesk Admin.

Thanks for joining the Knowledge copilot EAP and your feedback.

We’re working towards making sure that anyone with Knowledge Admin management permissions can get access appropriately to Knowledge copilot, and agree that everyone managing knowledge benefits from this capability. 

We will get back here once the limitation is resolved, so you can have more people on your team access Knowledge copilot as we work toward GA. 

Thanks,
Monika

Thanks for the update ​@Monika Vogel!

Thanks for the comment, Monika — we're excited to hear Knowledge Admin access is coming!

Our writers hold Knowledge Admins access only, and the Knowledge Copilot will be incredibly helpful for our managing multiple help centers, including one that is very large. We'd love to be included as soon as this rolls out.

Please keep us posted on timing!