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We’re excited to announce an early access program (EAP) for the Redaction suggestions feature.
What does this EAP include?
The redaction suggestions feature automatically highlights certain types of personally identifiable information (PII) within a ticket. Agents can then click the highlighted PII and quickly redact it. This helps keep confidential information out of Zendesk.
This feature is similar to the ticket redaction feature. However, redaction suggestions proactively identify PII, rather than relying on the agent to identify PII that needs to be redacted.
We believe these features will decrease the time certain agents have to spend on reading through tickets and identifying PII for redaction.
For more information about the features in this EAP, see Automatically detecting sensitive information for redaction (EAP).
How do I participate in the EAP?
To sign up, please complete this form.
While we cannot guarantee that everyone can join at this stage, we’ll do our best to support as many customers as possible. In the meantime, we invite everyone to join the conversations and provide feedback in our EAP community or underneath this announcement.
We look forward to working with you on this exciting new feature!
