Will Tymeshift update to Zendesk Workforce Management impact EAP? | The place for Zendesk users to come together and share
Skip to main content

Will Tymeshift update to Zendesk Workforce Management impact EAP?

  • June 28, 2024
  • 2 replies
  • 0 views

Jéssica27

We received the above communication and I would like to check whether the URLS in our current environment will change and whether this will impact the EAP. If so, what should we do so that the integrations we made via EAP don't break?

2 replies

Jéssica27
  • Author
  • July 15, 2024

Bom dia pessoal, preciso de um retorno o quanto antes, pois logo mais o prazo da mudança vai chegar.


Samanta11
  • Product Manager
  • July 17, 2024

Hi Jessica!

Apologies for the late feedback here, I was on PTO and I got back today.
Just to clarify that this change will not impact your current use of the WFM API.

Let me know if you need more detail.

Thanks!