[Feature Request] Expose raw html_body for latest public comment in webhook placeholders

Hi team!
 

Sharing a customer request for consideration. Customer uses webhook triggers to send emails due to security restrictions and needs the latest public ticket comment with full HTML (html_body) so the email renders correctly.
 

At the moment, webhook placeholders return plain/unformatted text, and _html placeholders don’t expose raw HTML when sent via webhooks (as documented). While the customer can pass the ticket or comment ID and fetch html_body via the Tickets API externally, they’re trying to avoid involving external services and would prefer a native Zendesk solution. They attempted a Liquid-based HTML parser within the webhook, which partially works but exceeds webhook size limits.
 

Feature request is to explore whether:

• A webhook placeholder could expose the raw html_body, or
• A supported native alternative could allow webhooks to include fully rendered HTML for public comments in the future. 

Thanks for taking a look.