Platform

Hi,  We are searching for tickets based on a custom field. Below is the API https://mydomain.zendesk.com/api/v2/search.json?query=custom_field_11116481119185:"*123:zzz*" type:ticket We do changes to this field via the Update Ticket rest API and then search via the above Search rest API but it does not bring the updated results immediately. Sometimes it takes time of 2-5 min.  Is this a known issue or I am doing something wrong?

In our Android project we use Zendesk Messaging SDK. If there is a file in .mp4 format attached to a message in the chat, when user taps on this attachment the application crashes with NullPointerException. With other types of files it seems work correctly. Versions of SDK libraries as follows: zendesk_chat = "3.3.6"zendesk_messaging = "5.2.5" java.lang.NullPointerException: Attempt to invoke virtual method 'boolean java.lang.String.startsWith(java.lang.String)' on a null object reference                                            at zendesk.messaging.ui.UtilsAttachment.openAttachment(UtilsAttachment.java:56)                                            at zendesk.messaging.ui.UtilsEndUserCellView$3.onClick(UtilsEndUserCellView.

Hello, I had been able to publish articles via API, to the en-us locale, and I can list them by ID, both passing the en-us locale or not passing locale. now I am trying to publish to Spanish "es". I can publish, and I obtain an article id. But when  I try to list the spanish article with this id, I got a Not Record Found error if I pass no locale, and when I pass the "es" locale, the error is "Couldn't authenticate you".  I am hitting the API with an API token. what am I missing here? Error 1, with no locale: https://MYDOMAIN.zendesk.com/api/v2/help_center/articles/MY_ES_ARTICLE.json{ error: 'RecordNotFound', description: 'Not found' } Error 2, with "es" locale: https://MYDOMAIN.zendesk.

Hi, We are trying to auto-fill custom fields for users upon ticket creation however it doesn't seem to be working. Can you assist? This is the code we are using: RequestActivity.builder().withRequestSubject("Test subject").withTags("test_app_error_code").withTicketForm(10872807131281L, listOf(CustomField(10872435920913L,"test-${UUID.randomUUID()}"))).show(context)   Thanks for your assistance

When I add this library implementation group: 'com.zendesk', name: 'support', version: '5.1.0' and sync project that time got a sync success... but when I ran the project I got an error like this : Execution failed for task ':app:kaptStagingDebugKotlin'.> A failure occurred while executing org.jetbrains.kotlin.gradle.internal.KaptWithoutKotlincTask$KaptExecutionWorkAction   > java.lang.reflect.InvocationTargetException (no error message) at the same time when I create a new project and sync this library and run the project everything works perfectly help me... thank you in advanced

I was checking this link https://support.zendesk.com/hc/en-us/community/posts/4408861009434-How-to-get-CSRF-token-for-API-requests-in-Help-Center I got an doubts what if we can get that csrf token. Whether this token is used as Zendesk api key. To retrieve any information? Is this token is sensitive?

This is a continuing discussion about the article Requesting a global OAuth client for a Zendesk Support integration in the developer documentation.

Hi!I need to implement am app which perform some actions after an article was linked or created within a ticket. The same as client.on('ticket.save' ....   is there any similar event listener but only for creation or linking an article?

In the chat box of work order system, the camera will be called after clicking the attachment, but closing the page will not close the camera itself, because there is a green dot in the upper right corner, which is a bug

Can we change sdk"s language in android and iOS SDK.

We have an app which controls which option values in a drop down field are visible based on rules.  In some cases, our customers have a large number of option values in a field and they wish to hide all bar a few of them (4500 option values and hide 4480 of them). We call ZAF.invoke providing a JSON object with details of all the option values we wish to hide.  This used to perform ok (maybe 6 months ago).  It was never instant but the time taken to hide 4000+ option values was sub 1 second.  Nowadays, our customer is complaining about Zendesk being unresponsive since the hide is now taking anything from 8 - 12 seconds and during that time, the browser is completely unresponsive.  You cannot scroll, type into a comment, select a drop down or anything. Can anything be done to either speed up the performance of hiding (or showing) many option values, or at least implement it in such a way that it does not hog the browser thread for an extended pe

Hi, From chat bot how we can get chat conversation to my custom widget  which we have created using zendesk app and how to display conversation in custom widget.  

Is there an API endpoint for seats being used vs available?  we'd like  better insight so we can  manage our seats better

I want to continue using Zopim SDK for Android in my application, without migrating to Chat SDK v2. Can I continue to do so, without worrying that Zopim will be discontinued and one day the chat will stop working?

From my react application, I'm  calling below function i.e. javascript function export const getUserName=async(author_id,login,password)=>{ return await axios.get(baseURL+`/api/v2/users/${author_id}.json`, {                    headers: {'Access-Control-Allow-Origin': '*'} auth:  {username: login,password: password}})              .then(response=>console.log(response))} After hitting above method, getting below error  Access to XMLHttpRequest at '<baseURL>/api/v2/users/<id>.json' from origin 'http://localhost:3000' has been blocked by CORS policy: Request header field access-control-allow-origin is not allowed by Access-Control-Allow-Headers in preflight response.   If I hit same url in postman, its working fine where as its not wo

My site has zendesk web widget in every page, but when my customers go to checkout page, Avast alert appears and says the widget has "CardStealer"it's very critical for my business, I am desperate to remove this alert or find an alternative of zendeskPS:  if I remove the zendesk widget, the AVAST pop up disappears, it's obvious the widget has some problems. you can confirm that zendesk widget domain name in the url displayed in POPUP.

Hi everyone, I have a problem with my Zendesk support app. I have an angular app that I try to integrate in Zendesk but ZAFClient.init() returns false.So here is how I integrate my App : inside of my zendesk folder // production url of my angular app<script src="https://myscript/script.js" type="module"></script>// dev url of my angular app<script src="localhost:4200/script.js" type="module"></script>   <script src="https://static.zdassets.com/zendesk_app_framework_sdk/2.0/zaf_sdk.min.js"></script> inside of my script.js simply call this._client = ZAFClient.init() console.log(this._client)// prints false I think I might have forgot something in configuration but cannot figure out what is, any idea ? Here is my manifest.json

Hi, with my tets, it seems the API/V2/ORGANIZATIONS... only provides the list of the tickets which have been updated for the last 4 months (120 days). Is there a possibility to obtain the complete tickets (including the full statuses = Open, Pending, Solved, Closed with the complete requests even if they have been closed 6 months, 1 year, 2 years... ago) via this Zendesk API? No specific details in the Zendesk article: https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/Example on our account today (14 November 2022):. Client 1:https://neofi.zendesk.com/api/v2/organizations/360038262500/tickets = 9 tickets

Hi there, I'm building a simple top bar app and I'm having issues while using the setter to change the icon: var client = ZAFClient.init();  client.set('iconSymbol', 'mySymbol') This works properly when I click the icon of the app. Then, if I change the manifest to have the app also running on the background: "location": {    "support": {      "top_bar": {        "url": "assets/topbar.html",        "size": {          "width": "390px",          "height": "450px"        }      },      "background": "assets/topbar.html"    }  }, when loading the page, the console displays an error saying:

Hi! Does anyone know how to search through agent comments only? The Advanced Search doesn't work for this because it searches through absolutely everything in the ticket. We end up with too many false positives to wade through. We want to be able to find tickets with  certain keywords agents are using. Somehow connecting it with a trigger so these tickets are highlighted to the management team the moment the comment is made would be icing on the cake, but just finding them easily after the fact would be great. Thank you!

Is there a way to send which fields we want returned through the tickets API?  The situation we are finding ourselves in is we make an API to get ticket info and it returns all of the custom fields. This in and of itself isn't horrible (also isn' the best) but if we want to do anything with the response, such as looking up a specific field ID to get its value we need to iterate through all fields to get it. This can take time and in the world of automation time is never on your side. Our though is that if we can specify which id's we want returned this would be a non-issue. If thats not possible then is there a recommended search method, I should be looking into to be more efficient when iterating through the custom_fields array?

Hi Cursor pagination for /api/v2/locales.json api was working fine for us till 25th September. In last week, when we triggered our application, GET call to https://<subdomain>.zendesk.com/api/v2/locales.json?page[size]=100 api started failing with following error{  "error": {    "title": "Invalid attribute",    "message": "You passed an invalid value for the page attribute. Invalid parameter: page must be an integer from api/v2/locales/index"  }} Is there any change recently introduced in /api/v2/locales.json api which is causing this issue? Thanks in advance

I currently have my users connected through AD.  I work for a school district and the users organization is their school.  When my users change schools their organization doesn't update.  I am looking to update through the API and everything looks like it works with no error messages but nothing changes.  I even tried changing a users name and it looked like it worked but it didn't update.  Below is a snippet of my PowerShell code.     $url = 'https://{company}.zendesk.com/api/v2/users/'$url = $url + {userID}$url = $url + '.json'$url $zenname = {name} $body = @{user = @{name = $zennameorganization_id = $orgid}} $body = $body | ConvertTo-Json$body $headers = @{Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::ASCII.GetBytes("$($Username):$($Token)"))}#$headers = $headers | ConvertTo-Json$contenttype = 'application/json'$method = '

Hi, Im connecting to Zendesk through an API call from Zoho CRM. When trying to create an Organization, Im getting the following error: {"responseText":{"error":"RecordInvalid","description":"Record validation errors","details":{"name":[{"description":"Name: cannot be blank","error":"BlankValue"} Zoho's Deluge Code: postParams.put("name",rec.get("Name") + " - " + rec.get("Site_ID").toString());    postParams.put("site_id",rec.get("Site_ID"));    postParams.put("ssa_status",ifnull(rec.get("SSA_Status"),""));    postParams.put("description","Desc");    zenMap.put("organization",postParams);    zenPostRec = invokeurl    [        url :zenCreateURL        type :POST        parameters:zenMap.toString()        detailed:true        connection:"zendeskconnection"

I need to create a custom field (Integer) for creating Post or create an article API so that I can insert an integer value in that field while creating a post or article.