Platform and Developer

when I change the language(localization) in my app, the previous language will be displayed in the chat page, how do i sync the chat language after changing the language in my app? by the way, Changing the language in the app does not terminate the app. (just change the language bundle path). following is the Chat UI building func :     UIViewController* viewController = [ZDKMessaging.instance buildUIWithEngines:engines configs:@[messagingConfiguration, chatConfiguration] error:&error]; Thanks.

Hello!   Unfortunately, I couldn't find this topic here in the Community. We need to make links to Amplitude, so they'll be created automatically and posted in the ticket in Internal notes when a ticket is created by a client. Here is an example of such a link: http://link.ru/?email=name@gmail.comHow could we make such a feature? Does Zendesk have something which might help?

Hi, everyone. I'm working on creating/updating many users with `v2/users/create_or_update_many` API and would like to clarify the specification of the response of `job_status`, especially for the key `results`. I got the following response with 3 users request (omitted some keys). Is the order of the results guaranteed to be same as the order in the request? Is there any other status other than "Created", "Updated", "Failed"? { "job_status": { "results": [ { "id": 1900233268488, "status": "Created", "email": "success_created@example.com"}, { "id": 902860577023, "status": "Updated", "email": "success_modified@example.com"}, { "id": 2, "error": "UserUpdateError", "details": "Name: Email: error@example.com_ is not properly formatted", "status": "Failed" } ]}}   I read https://developer.zendesk.com/api-reference/ticketing/ticket-management/job_statuses/#results and https://developer.zendesk.com/api-reference/ticketing/users/users/#create-or-update-many-users bu

Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference.  Is this known?   Response when attempting to update settings:   X-Zendesk-API-Warn: Removed Params: Unpermitted parameter keys: '["settings.apps.use", "settings.apps.create_private", "settings.apps.create_public", "settings.apps", "settings.tickets.collaboration", "settings.tickets.agent_collision", "settings.tickets.maximum_personal_views_to_list", "settings.tickets.status_hold", "settings.tickets.rich_text_comments", "settings.tickets.assign_tickets_upon_solve", "settings.tickets.allow_group_reset", "settings.tickets.using_skill_based_routing", "settings.chat.enabled", "settings.chat.integrated", "settings.chat.available", "settings.chat.maximum_request_count", "settings.chat.welcome_message", "settings.chat", "settings.voice.enabled", "settings.voice.logging", "settings.voice.outbound_enabled", "settings.voice.agent_confirmation

Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle on below picture), instead of scrolling up and down to find the file if we have several conversation and file uploading in a case?

Is it possible to request an author name and image via the author_id on an article? Currently using /api/v2/help_center/en-us/articles/{article_id} to get the author ID   Edit: This would all have to be as an end user/anonymous user

Hellow. I want to change a navigation title in Help Center. Can do it? Thank you.

I use the demo test downloaded from https://github.com/zendesk/ios_sdk_demo_appsThe account key has been replaced. If you use ChatSDKSamples, you cannot receive messages after connecting, but it is normal to use Chat_V1Samples, and you can receive messages and chat. Why is this, how can I solve it?

This is a continuing discussion about the article Via object reference in the developer documentation.

Hi community,   since Zendesk seems to be far from an, in my opinion, normal customer service application, I need to script a solution, which just doesn't work, and due to a lack of, for me, understandable documentation, I cannot figure out where it goes wrong.   We are an online shop with customer service via Zendesk, and we need to get customer account numbers synced. There are primary keys in our ERP software and shop, but both are not connected to Zendesk. I want to achieve, that if the account number is entered in a ticket, but not present in the user (customer), to write it to the customer field as well. On the other hand, if we know the user (customer) and his/her account number, we will write it into the ticket account number field for quick reference, in case it is blank.   User: custom field called "Kundennummer" with key "kundennummer" Ticket: custom field called "Kundennummer" with ID "********3817"   I have set two http-targets: The first "pointing" to

I use this method: GET /api/v2/incremental/tickets.json?start_time={unix_time} But on the return from the api I have fewer tickets than there actually are in zendesk. Any solution?  

hey so I am using curl and I am giving this command in curl windows https://{domain}.zendesk.com/api/v2/groups.json ^   -u mail@gmail.com:pass I am still getting error {"error":"Couldn't authenticate you"} if I normally from chrome login with this same mail and password then there is no error so there is no problem in mail and password.  

I am trying to customize the functionality of the RequestListActivity in my Android app. It appears that the only option to pass to the configuration is "withContactUsButtonVisible" which will show/hide the floating action button in the event that there are existing requests. However, when the list is empty, there is still a button to "Start a Conversation" regardless of whether or not the Contact Us button is set to be visible or not. In the iOS SDK, we have the RequestListUIConfiguration which has the "allowRequestCreation" setting, which will hide this button or any other ability to create a new request from within the Request List, which is what I want to do. Is there a way to hide the "Start a Conversation" button in Android's empty RequestListActivity?

I'm seeing some warnings when I try to publish a Support application, and one of those errors is the following: JS: App Willdestroy - Seen "setTimeout" but not "app.willDestroy"Based on that warning, I assume it's good practice to have something that clears up setTImeout and I guess that thing is an willDestroy event. The problem is that I scoured through the documentation and couldn't find anything related to willDestroy so I'm kind of clueless how to prevent this warning.Thanks for taking the time to read this, and I'd greatly appreciate any help.

是否有访问此内容的 API

/api/v2/views/{{view_id}}/tickets.json? Can I select date access? Can the API be accessed using dates?

Our organisation has multiple warehouses. Our customers order via our website and app from a specific warehouse closest to them. We have the Request API build into our app and we want to route questions of an order from a warehouse to that specific warehouse. The app knows what warehouse number (for example '5') is selected for that customer. How can we send (request) a ticket and assign it to a specific user (or group, or via a tag) based on the warehouse that is selected for that user? I can only find that this is possible for the Ticket API, but via the app a customer requests a support ticket, so we should use the Request API right?

We are redesigning our guide pages and Zendesk search does not show the entire snippet of content in the search results. It cherry picks a portion of the content that has the term searched for which can make for a really odd end user experience. We are trying to provide the entire article snippet and wonder if this code would cause an API call that would run against our balance or if it is included:   Without an internal measurement tool it is really difficult to tell how we are doing on calls unless we just watch and wait which is not something I think is good practice.

Hello, It's very nice to use your new SDK. Now, I'm going to upgrade Zendesk SDK to newer version. However, I got the compilation issue when I upgrade new SDK by replacing below lines.  -> Replace this: compile "com.zendesk:sdk:'1.10.0.1'"      to implementation group: 'com.zendesk', name: 'support', version: '5.0.2' When upgrade new SDK with version 5.0.2, then dagger annotation files are not generated, but it works when I use old version "1.10.0.1". compile "com.google.dagger:dagger:'2.7'" I guess when I use new SDK on my project, then annotation file generating doesn't be worked. Can you please help me on this? Regards, Golan

Hi! Is it possible to send push notifications in conversation chat via mobile SDK on Huawei devices? As far as I know, actual chat SDK expects GMS token, while it is unavailable for Huawei and replaced by HMS. Is there any way how to resolve this issue? Thank you!  

I found this closed post with no answer regarding the ability to enable/disable talk licenses for agents via API.  I've scoured the Support API and Talk API references and could not find it in either.   Do I really have to manually open the admin center for each agent to turn on their talk licenses?  This is very time consuming and seems like a pretty basic feature, especially since chat license permissions are listed in the reference materials.

Is there an API to access this content

Hello,Is there a way to activate notification other than email notification (like in Facebook) in Support when a Requester update a ticket ?   Thank you  

  In the Reports, I need to export my csv ticket with only for the specific created date range e.g. June 1, 2021 to July 31, 2021. Now, it export since the first ticket to the current ticket. When I export using Full JSON export, it seem the condition for date export, From and To, is not using "Created at" so the export json result is not what I expect. Please advice the solution. Thank you.

I am working on integrating a custom form for an eCommerce site with the Zendesk API. I tried using Basic Auth and it worked except the auto reply is being sent to the agent instead of the user who just submitted their detail inclusive of email. I tried using the API tokens from the settings page to see if they can help but am getting this error Any help will be highly appreciated.