Discussions

Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference.  Is this known?   Response when attempting to update settings:   X-Zendesk-API-Warn: Removed Params: Unpermitted parameter keys: '["settings.apps.use", "settings.apps.create_private", "settings.apps.create_public", "settings.apps", "settings.tickets.collaboration", "settings.tickets.agent_collision", "settings.tickets.maximum_personal_views_to_list", "settings.tickets.

I want to implement an outbound call function. My method is to put the outbound dialer in the app. My dialer is an iframe, but I can't get the microphone. I know this link (https://developer.zendesk.com/documentation/voice/talk-partner-edition/integrating-telephony-systems-with-talk-partner-edition/) but I don't know how to use it.

Hi, I am wondering is there a function that we can see all the files uploaded in a case on the right side (red circle on below picture), instead of scrolling up and down to find the file if we have several conversation and file uploading in a case?

We service many different brands so we need to make sure our outbound calls are branded correctly. 1) We would prefer to make our outbound calls from within the ticket so everything stays together.  However, there isn't a way to control the outbound phone#.  Suggestions?   2)  Caller ID and number for outbound phone lines - how can I update the numbers to show the branding for the companies we service?  Example:  outbound number 817-123-4567 Currently shows up as 817-123-4567 Needs to show up as Jill's Bakery 817-123-4567   PS: from what I am reading this is a big deficiency with Talk/Support that needs some serious attention.  How can we work with Zendesk or someone in Marketplace to improve this ASAP, even if it requires a SOW?

We are currently using a custom dropdown list for Primary, Secondary and Tertiary Root Causes on incidents. My question is this - if we modify the list removing one or more selections, will closed/archived tickets retain the originally selected item or will they then be blank (and thus cause potential problems with historical reporting)?

Is it possible to request an author name and image via the author_id on an article? Currently using /api/v2/help_center/en-us/articles/{article_id} to get the author ID   Edit: This would all have to be as an end user/anonymous user

We've got a glossary that is formatted just like Zendesk glossary, with alphabetical sorting: https://support.zendesk.com/hc/en-us/articles/203661746-Zendesk-glossary If we translate the page into a different language, the order of terms is no longer alphabetical. Is there any lifehack to automatically reorder the terms on the translated page? By the way, Zendesk help itself is plagued by this problem: https://support.zendesk.com/hc/de/articles/203661746-Zendesk-Glossar

Hellow. I want to change a navigation title in Help Center. Can do it? Thank you.

I use the demo test downloaded from https://github.com/zendesk/ios_sdk_demo_appsThe account key has been replaced. If you use ChatSDKSamples, you cannot receive messages after connecting, but it is normal to use Chat_V1Samples, and you can receive messages and chat. Why is this, how can I solve it?

This is a continuing discussion about the article Via object reference in the developer documentation.

Is there a solution to help AnswerBot better handle misspellings? For example, a customer asked about our integration with "What's App." Had they properly spelled "Whatsapp" the appropriate article would have been shared with the customer. It doesn't appear that adding misspellings in the labels will make AnswerBot any smarter but perhaps it should? While I've added different formats and spellings to certain articles to get them to surface in AnswerBot results, I hesitate to do this often. Let me know if I'm missing something obvious.

Is it possible to configure ZenDesk support to require a tag and type to be applied before it can be marked solved? I want to do it, but only for just one organization.The idea is to mark all tickets from this organization, we need our agents to tag it or choose a reason (why the costumer had to open a ticket) from a list for example.Any ideas?Thank you.

Hi community,   since Zendesk seems to be far from an, in my opinion, normal customer service application, I need to script a solution, which just doesn't work, and due to a lack of, for me, understandable documentation, I cannot figure out where it goes wrong.   We are an online shop with customer service via Zendesk, and we need to get customer account numbers synced. There are primary keys in our ERP software and shop, but both are not connected to Zendesk. I want to achieve, that if the account number is entered in a ticket, but not present in the user (customer), to write it to the customer field as well. On the other hand, if we know the user (customer) and his/her account number, we will write it into the ticket account number field for quick reference, in case it is blank.   User: custom field called "Kundennummer" with key "kundennummer" Ticket: custom field called "Kundennummer" wit

I use this method: GET /api/v2/incremental/tickets.json?start_time={unix_time} But on the return from the api I have fewer tickets than there actually are in zendesk. Any solution?  

hey so I am using curl and I am giving this command in curl windows https://{domain}.zendesk.com/api/v2/groups.json ^   -u mail@gmail.com:pass I am still getting error {"error":"Couldn't authenticate you"} if I normally from chrome login with this same mail and password then there is no error so there is no problem in mail and password.  

I am trying to customize the functionality of the RequestListActivity in my Android app. It appears that the only option to pass to the configuration is "withContactUsButtonVisible" which will show/hide the floating action button in the event that there are existing requests. However, when the list is empty, there is still a button to "Start a Conversation" regardless of whether or not the Contact Us button is set to be visible or not. In the iOS SDK, we have the RequestListUIConfiguration which has the "allowRequestCreation" setting, which will hide this button or any other ability to create a new request from within the Request List, which is what I want to do. Is there a way to hide the "Start a Conversation" button in Android's empty RequestListActivity?

I'm seeing some warnings when I try to publish a Support application, and one of those errors is the following: JS: App Willdestroy - Seen "setTimeout" but not "app.willDestroy"Based on that warning, I assume it's good practice to have something that clears up setTImeout and I guess that thing is an willDestroy event. The problem is that I scoured through the documentation and couldn't find anything related to willDestroy so I'm kind of clueless how to prevent this warning.Thanks for taking the time to read this, and I'd greatly appreciate any help.

I'm trying to learn on how "assigned chat" is counted for each agent. I'm mainly concerned if "disconnected by customer" chats are still being counted as "assigned chats" even introduce themselves to the customer.  If "disconnected by customer" chats are being counted as "assigned chats," is there another data point that I can check to see how many "assigned chats" were disconnected within 30 seconds by the customer? 

Dear All,  As you know, there is dropdown list for Priority. We hope able to base on some condition to auto populate some value for Priority field. May I check with you how can we do it? Rgds Tan Bing

Hi, Is it possible to display featured community posts on the default brand's site, which is not the original brand of the posts? Thanks!

是否有访问此内容的 API

Hello,Is there a way to include profile photo in a bulk import users ?   Thank you

Hello out there.I thought my request was more common, but unfortunately both Zendesk support and their sales department can't answer directly to my questions. The thing is: At the moment we have an existing phone number and a pbx from a local provider. The features I am looking for is the following:- Handle incoming/outgoing calls at zendesk- Ticket creation based on calls Additional feature would be:- Setup a PBX through zendesk instead of the PBX from our current provider   So. What is the best/cheapest way for me to get going? What I understand about Talk Partner and Port forwarding is as follows: I have to subscribe to a Zendesk/Twilio Phone number, no matter if I use Port forwarding or having Zendesk Talk (Partner) In terms of costs there are these differences if I'm right:

I have paid for 2 agents in chat but the "Enable Agent" button is greyed out.

Hi, I have the following call data, and would want it represented as a % of calls answered  exluding the following abandon in IVR, Voicmail and on hold. as well as any calls abandon where time bracked was Not recorded or less then 5 seconds. So is it posible for me to show a % of accepted calls that was answered after the customer had to wait 5 seconds in the que, I want to include calls answered within 5 seconds so cant use the bracket filter.