Platform and Developer

I want an api end-point which will resolve my problem stated below:I want to store end-user further comments on the same ticket by calling api-end-point some another request.The problem which I am facing is that I am able to store the comments of the end-user for some other time but in the zendesk interface it is shown with the admin name not with the requester name. In the above image: The comments: "I am still looking in this problem2" has to be from Roger side but when an api end-point is called it will show the name of the administrator.   For Authentication: Using Admin credentials api: https://xyz1462.zendesk.com/api/v2/tickets/{{ticket_id}} body: {   "ticket": {     "comment": {       "body": "Not satisfied10",       "public": true     },     "status": "open",     "requester": {   

I would like to create a client-side application using react.js, is this possible in Zendesk? Could you point me to the correct references on how to do this?

Hi, I'm trying a tutrial for ZIS here, https://developer.zendesk.com/documentation/integration-services/zis-tutorials/zendesk-app-admin-interface/app-oauth/ . But it failed at Slack OAuth process in Part 2.https://developer.zendesk.com/documentation/integration-services/zis-tutorials/zendesk-app-admin-interface/zis-obtain-oauth-token/#kick-off-a-slack-oauth-flow I got an error after clicked the redirect url, which was retuened from /api/services/zis/connections/oauth/start/{integration_key}.The redirected URL was https://zis.zendesk.com/api/services/zis/connections/oauth/callback?code=....&state=.... and the error body was {"errors":[{"status":"400","code":"1301","detail":" : oauth2: server response missing access_token"}]} This is different result from the tutorial. There was no verification_token parameter. Demo app has the same error. What am I missing in the tutorial?

I have a small workflow set up that allows a user to use a macro which creates a new ticket and sends a message to the requester on the new ticket using webhooks in triggers. The problem I am running into is the author of the comment on the new message. Since I use 'Basic Authentication' it always says it the email was from the user who is associated with the webhook. How can I notify a webhook and have the author be the person who used the macro on the original ticket? Thank you everyone!

Hi, we are sending requests to zendesk api using python inside our ms im k8s.  we are getting a lot of errors for those requests: error(104, 'Connection reset by peer') is there anything you know about such errors occurring and how can we solve them? 

Hello, I was searching around but could not find a good start. My intention is to create an app that sends an HTTP request to our alerting service when a ticket is created (or updated, or closed). I tries this one: var client = ZAFClient.init(); client.on('ticket.save', function(data) {sendAlert(data);return true;}); However, this never gets called. When I use this instead, it works. client.on('*.changed', function(data) {sendAlert(data);}); But it is only called when I change certain fields and not when I create a new ticket for example. Is there some sample code for achieving the above? Or, can you point me in the right direction.  Thanks a lot Ron  

I want an api endpoint which is solving the problem stated below: I want to show those tickets/requests which are associated with particular email id and only those tickets will be shown whose status is opened.

TLDR; I'm getting a 405 error on the redirect step after the authorize step. Trying to figure out why.   I'm following the instructions here (https://developer.zendesk.com/documentation/apps/app-developer-guide/using-the-apps-framework/#authorization-code-grant-flow) and I'm essentially on the step where the application is in the install process and you just need to OAuth authenticate: Locally on our dev auth server, I have the redirect uri set up to: https://zis.zendesk.com/api/services/zis/connections/oauth/callback Along with the grant type being Authorization code and the Client ID/Secret.   In case you may be familiar with the stack: this is setup in django's rest oauth toolkit. If not, that's ok too, just dropping that bit in case it's useful to anyone else. This leads to the issue I'm having. After the authorize screen (our own): I get the following error from https://zis.zendesk.com/api/services/zis/connections/oauth/callback?code={thecode}&state={statestuff}:

Hi team, After developing the app, we tested locally using "zat=true" all the features of the App were working fine but when the same app installed as private app, the azure api which used for authorization throwing error  as "Access to XMLHttpRequest at 'https://dev.azure.com/xxxx/_apis/projects?api-version=6.0' from origin 'https://xxx-xxxxx.zendesk.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. " Thanks, Suman

Hi All,  i am looking for customised API to run and export events of all the closed tickets. any help would be appreciated, Thanks

As of 2 days ago trying to set initWithName on ZDKVisitorInfo causes the chat not to work. The same issue is present if ZDKChatFormConfiguration is set with initWithName ZDKFormFieldHidden. Chat works fine with name set to NULL and the field required or optional in the form, but if the name is given, it does not connect to the chat. Also if the name is not given and the field in the form set to ZDKFormFieldHidden it also no longer connects. This started 2 days ago in prod apps and I suspect it's an issue in either the SDK or server. I cannot find actual support so posting here.

Is there a way to import new contacts and update contact info for existing contacts in zendesk sell using an API and python wrappers?

Is there a way to use the api to automatically produce a ticket if an error occurs in some of our product's software? Essentially creating a ticket before a user has too.

Hi, I would like to know if it is possible to set the App widget area size when we load the panel. I have seen the 'Flexible' Property in the Manifest File for responsiveness. Even though we have the option to resize, is it possible to set a fixed width for the app widget area when we load the iframe? Also, Is it possible to create a popup outside the app widget area when we click on an item in the app content?      

After creating ZIS bundles, how can I get the bundles? I'd like to know what bundles are registered in my zendesk. I could find only upload/update API. I could not find APIs or admin UI to list.https://developer.zendesk.com/api-reference/integration-services/registry/bundles/

Hey Zendesk Community, My app, Udemy, mysteriously stopped allowing users to send Zendesk support tickets, with no known code change in the app's Zendesk facing code. Six months ago, I faced the same exact issue  (https://support.zendesk.com/hc/requests/6700021 - previously deleted by Zendesk for some reason) and discovered one of the non-null custom fields was being populated with a null. Now, it's the same issue but a different cause.  Here are the logs from enabling logging (Logger.setLoggable(true)). You can see a 422 error with no message about what specifically is broken. D/RequestActivity: Waiting for attachments to be uploaded. Message Id: 5871469887153719211D/RequestActivity: Notify if finished. Listener: zendesk.support.request.ActionCreateComment$1@25a9b62, isUploadFinished: trueD/RequestActivity: Attachments resolved and uploaded. Message Id: 5871469887153719211D/RequestActivity: Creating a new request. Message Id 5871469887153719211D/ZendeskSettingsProvider: Succ

Language localisation has been integrated my app. We are having English and Arabic.How to pass arabic language code "ar" to Zendesk iOS SDK?

This is probably a dumb question, but I'm not finding the answer in the docs.  If I have multiple clients, how do I set the the department, with the web sdk, so that chats get routed to the right agents?  Or so that the agent knows which client they may be answering questions for? I see where to set the name and email, but department says it is not whitelisted. If that adds any clarification for anyone.

Hi there, We have a Feedback Form built on Zendesk. When we embed this form on our Android app, the dropdown lists do not show. When we 'view source' of this form, we realized that the type is set to hidden. The form displays correctly in iOS app. The form can be found here: https://support.magnum4d.my/hc/en-us/requests/new How might we be able to display this form correctly in webview?   Thank you!      

hello, i'm looking for a solution to insert the zendesk support channel within the flutter app, is this possible? where do i find the sdk?

Hi,  I am looking for options to set up reminders for end users in Zendesk Support. I have customers whose contracts expire on different dates. I want to be notified when their contract expires so that I can create a ticket. Is it possible to do that? One way is to add a user and add contractual dates, but how would I receive notification of their expiration date so that I can create to engage them.thanks

I have integrated zendesk and salesforce using ticket sync. Cases are getting created on salesforce from zendesk. The account name and contact are correctly synced. But the case owner shows me and not the assignee of the ticket as the case owner. How can I fix this?

Hello, the latest Zendesk Android SDK 5.0.6 is using old legacy libraries and non-androidx. That slows down builds as jetifier has to be used. Would it be possible to update to the newest? This is what is used: com.zendesk:support:5.0.6 -> com.zendesk.suas:suas:1.2.0 -> com.android.support:support-annotations:27.0.2  

Hi all I was checking out the account_overview endpoint and noticed that the metrics returned when calling this endpoint are not complete.The returned properties include the following data: Total calls Total inbound calls Total calls adandoned in queue I am however missing the property or return value for total_calls_abandoned_in_ivr.Would it possible to add the total_calls_abandoned_in_ivr to the return values of this endpoint? Thank you in advance!

When customers submit code using the web interface that includes whitespace, the whitespace is stripped by the time the request reaches our system, per normal html behavior.  Is there a way to work around this?