Platform and Developer

Hello, I am trying to download the file from one of the comments inside the ticket. I already got the "content_url" data, but I don't know the code on how to download it. I'm using React.js.

How to show your zendesk modal app in the middle of the screen? After you click a button modal in your zendesk apps

Hello, I'm an active user of Zendesk. Our company has many customers and they are using Zendesk services.  We are trying to gather all log data to our server to create better experience for our customers. Gathering all log will also help us to understand our customers' behavior and allow us to predict their next actions, so we can suggest them insights beforehand. Is it possible for our developers to bring Zendesk log data (as like we do with extract function in csv format) to our server? Are we accessible to it? We need web log of our clients using Zendesk services. Best regards,  

Hey all, I am trying to customize the ticket form displayed in our iOS app within the Support SDK. Is this a supported feature? I have searched through the docs and forums, but the only mention I can find of it was that it would be supported in the Support SDK V2...three years ago. I am using the ticketFormId field along with customFields, but those don't change the display of the ticket form within the app. I don't get any errors from the SDK with logging enabled. So I am stuck here - is this just not supported? And if not, why not? Do we have to build a completely custom UI just to support more fields on a ticket?

Here is the issue we are having. We are trying to get a token to impersonate a user to open a request on their behalf. From what we understand we need to call: https://thiswayglobal.zendesk.com/api/v2/oauth/tokens.json with this body: { "token":{ "client_id": "my_company_name", "scopes": "impersonate" } } We are using Basic Auth with the admin email and the API token as the password. Also the Content-Type is "application/json". When we submit we get a 400 Bad Request with the following message: { "error": { "title": "Invalid attribute", "message": "You passed an invalid value for the token.client_id attribute. Invalid parameter: token.client_id must be an integer from zendesk/o_auth/api/v2/tokens/create" } } Can you explain what is going on?

Having Issue creating ticket using custom form under https://xxx.zendesk.com/hr/en-us pages using jQuery Ajax post to zendesk Api , return "403" error message "invalid token ..." 

I am using the ZAF client on a number of environments and have been trying to debug why this particular method window.client.set('comment.text', '') does not work on one of them.  It works on all others except one. Is it possible that the problem environment is running an older version of the ZAF client?

Hi All, I am using the Zendesk API and trying to understand if anyone has a way of creating tickets in bulk with the same attachments for each ticket? I am already using the create many tickets endpoint for the bulk tickets import and the upload file endpoint for the attachments upload. The thing is, when I create the tickets, only the first one will include the attachments, the others won't. Do I need to upload the same file for each ticket? Does the token is only valid for one ticket? Thanks, Leandro

We have an app on zendesk that renders the web widget with the following code <script id="ze-snippet" src=`https://static.zdassets.com/ekr/snippet.js?key=${ourKey}`></script> This used to work but is not failing on all 200 instances that we have the app installed on. We have tried reverting our help center theme back to the default theme but that is not the issue. We are able to render the web widget fine on other websites. But within the context of an app installed on a zendesk website the widget does not load. (i.e. https://indigovstaging.zendesk.com) How should we proceed to debug this? We h  

In the case that some tickets were assigned to a requester that does not have a organization, then eventually that requester does get added to an organization, we are seeing that those tickets do not get updated such that the organization_id matches what that requesters new organization is when querying those tickets via the api.  Is there a trigger that dictates if this cascade is made? 

Hello, I've just adding the chat sdk to my react native project and I got this * What went wrong:Could not determine the dependencies of task ':app:preDebugBuild'.> Could not resolve all task dependencies for configuration ':app:debugRuntimeClasspath'.   > Could not find com.google.android:flexbox:2.0.1.     Searched in the following locations:       - https://repo.maven.apache.org/maven2/com/google/android/flexbox/2.0.1/flexbox-2.0.1.pom       - file:/Users/izi/.m2/repository/com/google/android/flexbox/2.0.1/flexbox-2.0.1.pom       - file:/Users/izi/Desktop/app/node_modules/react-native/android/com/google/android/flexbox/2.0.1/flexbox-2.0.1.pom       - file:/Users/izi/Desktop/app/node_modules/jsc-android/dist/com/google/android/flexbox/2.0.1/flexbox-2.0.1.pom       - https://dl.google.com/dl/android/maven2/com/google/android/flexbox/2.0.1/flexbox-2.0.1.pom

Hi,I've seen that it's possible to modify the Agents interface in Support, Sell and Chat products (with custom code or Apps). I am wondering if it's possible to do the same for Guide.I want to customize my Guide Agents interface but I cannot find anything about that in Zendesk's support. How can I access the Guide Agent interface's code? Has anyone tried and succeeded?

When the agent workspace is active, we can't use end-user's chat rating function after ending chat session on our Web-SDK-made widget. If using Web Widget (Classic), it works. Are there any ideas to solve it ?

Hi   I am trying to figure out how to get information (filled fields/custom fields) filled into a new ticket.   ex.  Ticket 1 Status :open Priority :Urgent Group :Support Form:Support v1 Category :phone issue   Ticket 2 (the new ticker) I want to gety the information in "bold" to be imported to a new ticket, without the new ticket being a follow-up ticket or a side conversation.   I sort of did it using Target, but I need som help manage to do it with webhooks or something else.   Really appreciate help. Best Regards //Anders    

I'm using Zendesk Support SDK, and after showing the support page I can see a few breaking constraints. Is there any way of getting around this?iOS: 15.1  - ZendeskSupportProvidersSDK (5.3.0):  - ZendeskCoreSDK (~> 2.5.1)  - ZendeskSupportSDK (5.3.0):    - ZendeskMessagingSDK (~> 3.8.2)    - ZendeskSupportProvidersSDK (~> 5.3.0)   2021-11-08 10:29:36.369705+1000 Skedulo[15051:9941532] [LayoutConstraints] Unable to simultaneously satisfy constraints. Probably at least one of the constraints in the following list is one you don't want.  Try this:  (1) look at each constraint and try to figure out which you don't expect;  (2) find the code that added the unwanted constraint or constraints and fix it.  (     "<NSLayoutConstraint:0x600002348ff0 ZDKmessageBodyField.width == writeAMessage.width + 1   (active, names: ZDKmessageBodyField:0x7f90f7116800, writeAMessage:0x7f90f6f5b320 )>",   &nb

Hello, what may cause 403 Forbidden error when trying to send image https://api.zopim.com/web-sdk/#zchat-sendfile-file-callback     Request URL: https://us40.zopim.com/client/widget/upload?__messageID=2&ts=1638434665584Request Method: POSTStatus Code: 403 env: https://capital1637842213.zendesk.com/  

Hi There, Currently we're using Microsoft Power Automate to create a new ticket when a webform is submitted in Microsoft Dynamics 365 Customer Voice. As part of this webform we require that PDFs can be added to the created ticket. When a HTTP request is posted from Power Automate using the the Attachments API to obtain a file token, the file content_type returns set to "application/json", even though I have added "content_type": "pdf" to the body of the HTTP request. As a result the attachment on the created ticket won't open. Thanks!

To integrate We Chat with Zendesk is it necessary to have an official We Chat account or is it enough to have a simple account? If the latter, are there any limitations to using WeChat in Zendesk?

Hi - We are working on a new zendesk marketplace app. As part of this, we are looking for a feature where zendesk users(admins/agents) will be able to view some analytics within zendesk explore. Does zendesk explore and the app framework provides a way to auto-setup a zendesk explore dashboard within the account where the admin user installs our app? Thanks, SA  

Hello all, this is my first post here. I'm setting up my Support and Guide and I'm surprised all of the Zendesk possibilities :)  We have 2 levels of customer service: 1) Basic - for customers without maintenance 2) Full - for customers with maintenance Maintenance is offered for one year with possibility of renew.  Depending on the 2 above options we offer 2 different levels of services and content.  So - I'm trying to reflect our process with tags - (i.e. 'MNT' - with Maintenance and 'nMNT' - no maintenance) assigned to organization. I'm going to establish mapping between our CRM and Zendesk to getting info about expiring date (of Maintenance) and then to populate proper date field in Zendesk: If date is in range 1 next day then tag is 'MNT' If date is in range 3 previous days then tag is 'nMNT'.  I found that tickets that are not closed but have more than 100 automations run during life of the ticket are excluded from the automations runs periodic (i.e.monthly)

One of our team goals is to have tickets on hold for no more than 4 hours. So before a ticket reaches the 4 hour mark, I would like for the agent to be notified. This way, it'll act as a nudge to follow up on the ticket ASAP. Since the goal is 4 hours or less, can we actually have the nudge happen at the 3 hour mark? That'll give everyone a bit of time to jump on it. 

Hi, I am trying to download the Zendesk attachment via API but when I try to access content_url outside of Zendesk, its requesting credential to download the file. 1. Is there any possibility to download the attachment directly using API2. how can we attach/upload the file from downloading once instance to another instance without storing that file externally

When I upload any file its get uploaded, but when I want it to show to the attachment the file is broken. What am I missing on my code? Here's my codebase: https://codeshare.io/BA8Led 

We are facing an issue where if we enable SSO in the Zendesk configuration settings, the regular sign-in and forgot password doesn’t work in the Zendesk portal. Please guide us, so that we can use the Sign-in and forgot password features even when the SSO is enabled in the settings.

Hello, is there any way to get the file contents of an "Article Attachment", rather than just a URL (which is authentication protected) over the API?