Platform and Developer

We have been getting these repeating crash from Zendesk for the last few days:  The only place that actually references this code is from within the Zendesk SDK itself: We haven't changed anything related to the Zendesk SDK initialization/usage in the last few months. Does this ring a bell to anyone? Any feedback is much appreciated, thanks!

We have connected to the IOS SDK, but the pictures cannot be displayed normally. Android is normal.When I click on the video, the jump will be displayedIt seems like a permission issue? But I didn't enable safe downloadHow can I troubleshoot errors？ 

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences) Add array of objects to the effect of:"notification errors":[ {"recipient": [user ID], "identity": [user email], "notifications": [a1b2c3,d4e5f6,g7h8i9] } ] What problem do you see this solving? (1-2 sentences) In order to collect delivery errors from the email endpoint, you need to loop through each recipient on each notification. In the case of tickets with multiple followers and CCs, and numerous notifications, this can become an intensive process. When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences) I'm currently trying to pull email errors from thousands of proactive tickets with multiple recipients each. This is a regular proactive tick

As soon as I click “Start Conversation”, I get a “Messages failed to load” and I can't do anything. I had this in my game integration so I created a new empty project and add just Zendesk SDK on Unity with the samples, for Android. There are no error in the console, and the channel id is correctly set (I see my game name at the top).  

Hi! I am trying to create a marketingOnly app for Zendesk Marketplace. Before submitting the app as a public application, I would like to try it in my developer Zendesk instance to see how it looks etc. When I try to upload the private app through either zcli or the directly in Admin Center I am getting this error: “Cannot create Marketing-only apps on this account”. I have a development account that starts with d3v-. Is that the issue? If so, how should I test my application before submission?This is how the manifest.json looks{"name": "A Marketing Application [Dev]","author": {"name": "octo","email": "hello@anemailaddress.com","url": "https://anamazingapplication.com"},"defaultLocale": "en","private": false,"marketingOnly": true,"location": {"support": {}},"version": "1.0.0"} Please let me know how I should proceed or if there is any other information I can provide, Best, Octo 

The latests Android SDKs are still using the old support annotations library. I'd like to remove Jetifier when I build to improve build times. The ZenDesk SDKs are now the only libraries we use that haven't migrated everything to use the Android X apis instead of the old legacy support apis. If you guys could update your dependencies I would greatly appreciate it.

Hello all, First time poster here and hoping someone can shed some light on my script here. I have a CSV file properly formatted and the JSON appears to be formatted properly if I print out the final data. If I take that printed data and post it in Postman and send it to the same URL, it works. I am a little confused and am sure it is something easy going on.My script is based on the API code for create or update many users: import time import requests import json import pandas # get the users from the CSV file users = [] tags = ["sg_users"] with open('user_list_test.csv', newline='') as csvfile: reader = pandas.read_csv(csvfile) for row in reader.itertuples(index=False): fname = row.FirstName lname = row.LastName strname = fname + ' ' + lname users.append( { 'name': strname, 'email': row.Email, 'organization_id': row.OrganizationID, 'skip_verify_email':

I am trying to get the excerpt for promoted_articles, but I get an error  not possible to access `article` in `article.body`. Added the code as in the excerpt-helper in the manual.{{#each promoted_articles}} {{title}} {{url}} {{excerpt article.body characters=100}} {{/each}}{{title}} and {{url}} work. What am I doing wrong? 

Hey guys. Hope you are doing well. I've just implemented Zendesk Unity SDK , everything is fine on Android and Editor, but on iOS it fails to get articles when I'm trying to open the help center. I've checked also the network calls, and nothing is being sent, so I assume the issue is related to iOS security staff , maybe. Here is my client code:```await ZendeskSdk.Instance.Home.ShowHomeAsync();```And some interesting logs related to this. ```Request to https://bebopbeehelp.zendesk.com/api/v2/help_center/en-us/categories.json?page[size]=100 failed with status code 0Failed to retrieve Guide categories. Status code: 500```

Hi Zendesk Community,I'm looking for an API or method to retrieve the original To and CC fields from an email before Zendesk processes it.Currently, Zendesk has a built-in functionality where if an email is sent with a non-support email ID in the To field and the support email ID in the CC field, Zendesk swaps these addresses. It creates a ticket for the support email ID (originally in the CC field) and moves the non-support email ID from the To field to the CC field.Is there any API available that can be called to get the original To and CC fields before this swap occurs? Any guidance or suggestions would be greatly appreciated.

Hello, I have been trying to validate the entry to the Zendesk bot through the sdk on iOS, applying the jwt, what happens is that it generates the jwt and in the parameters it asks me for the secret key, which I do enter, but the key id I don't have the slightest idea which one is placed, since it has a format of "app_65165493848" and when I try to validate it through pages that validate if it is signed or No, only the invalid signature appears, I think the problem lies with Kid who asks me to place it, but I don't know exactly where the one I should put is.

I've set redirect rules via the EAP API to redirect an archived article to a different article. Using the Search Redirect Rules I can see the rule in place, e.g.However, the old article still 404s, rather than redirecting. I've tried deleting the rule and setting it again but this has made no difference. Please could you advise on what is happening here, and how to resolve this? 

HiThese are bugs I see on the ticket import api, ref:https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-import  Signature is applied to all comments where agent is comment authorThis seems strange as comments usually have a signature from before, which results in double signature SLA metrics are generated for imported ticketsSee below JSON extract for an imported ticket (4 years old) that has its full resolution time set to today? {  "solved_at": "2020-05-28T08:23:26Z",  "latest_comment_added_at": "2024-04-03T11:12:37Z",  "reply_time_in_minutes": {    "calendar": null,    "business": null  },  "first_resolution_time_in_minutes": {    "calendar": 635861,    "business": 393941  },  "full_resolution_time_in_minutes": {    "calendar": 635861,    "business": 393941  },  "agent_wait_time_in_minutes": {    "calendar": 0,    "busin

We have external webpage where in we call the Zendesk api (/api/v2/apps/notify.json) which in turns triggers a custom app deployed in zendesk. The custom app performs few validation and needs to send back custom field values from the ticket to the webpage.how can we send the custom messages back to the webpage as response.Note: Currenlty this api when called returns only the status ie(200) and the body of the response is empty.i need to append some data to the body of the response

I am running an api that makes calls to zendesk on behalf of my customers. They give us their account ids and that's what is used in the request. We seem to be hitting API limits but not getting the expected message. The accounts aren't using the api so heavily they should hit limits. But we as an organization might be. I was wondering if we could be limited ourselves by our IP range or something.

在用Sunshine 开发时，排队的相关信息那只API能获取到如下信息:排队信息:1. 实时排队⼈数2. 预计等待时间3. 排队进度更新 排队管理:1. 移除排队⽤⼾

Hi,  I'm trying to customize the look and feel of helpcenter screen in android while using the support sdk. And I have below queries related to the searchview in helpcenter toolbar, 1. How to customize the searchview edittext. Right now my toolbar is white in color and i have changed the searchview icon color to black. However, on click of searchview, I can enter the search text, however it is invisible. Maybe because the text color is white. How do i customize this edittext. 2. How do i disable the searchview so that user has no option to click on the searchview and search

We have a CRM tool(built by our own)and we want to know,how the data can be connected with Zendesk.For example with Zendesk integrations it is not possible.So we must use an API (where and how)

One specific user is unable to send messages even after reinstalling the app, but we are unable to reproduce the issue. What could be the possible cause? 

Hei. I want to post a comment/reply to an ongoing conversation via API. I have the following put request: url: https://my-domain.zendesk.com/api/v2/tickets/282 { "ticket": { "comment": { "type": "Comment", "body": "testing", "public": true, "author_id": 6582636163229, } }} The comment is posted to the conversation, but it is not displayed for the end user.Am I doing something wrong?

I have added iOS SDK to app. It goes through the prechat form, but what I notice is after it asks the questions for visitor info, no flow conintues. Only after the visitor sends another message does the chat actually begin for me to pick up in the chat app.As you can see in the screenshot below, I sat there waiting… then eventually sent the “Hello” and the chat was requested. This isn't a great user experience for sure. Is this a bug? Am I doing something wrong in config?

We can see that it's possible to use custom ticket fields in triggers via {{ticket.ticket_field_replacewithcustomfieldID}} However we can't find any information about doing the same with custom user fields. We've tried several guesses and couldn't get it working. Is this possible?

We would like to send notifications to specific Slack channels whenever we update or add new articles in Zendesk Guide. For example:Article Update!Updated Article: [Article Name]Updated Information: [Brief Summary]New Article Added!Article Name: [Article Name]It would also be helpful to include the article link in these notifications.We already have a Zendesk-Slack integration in place, but I couldn’t find how to set this up. Could you provide guidance on how we can achieve this?Thank you for your support.

Experimenting with the new email error feature via API and curious how far the data goes back. I'm using the api/v2/email_notifications.json?filter[ticket_id]=623 end point.Since this is a new feature, how far back to email error history go? I assume it goes all the way back for each ticket but would like to verify any constraints on reporting.

Hello, I am using ticket API to create tickets in python. These are the main things needed from the sample code in zendesk developers:url = “https://example.zendesk.com/api/v2/tickets”email_address = “your_email_address”api_token = “your_api_token”I have created a support email in zendesk and tried to use that but I'm receiving a ‘Couldn’t authenticate you' error.When I try adding the support email as a team member it's not creating it.Is the email address the admin's email address?Can I not use a support email address from zendesk (e.g. support@company.zendesk.com)?