Sell

Hello, how can I add a field, which will be a Checkbox (not require) in Sell?  I need to add this type of field for Products to mark, if product is in our store.

Is anyone else experiencing being kicked out of their account out of the blue with a "cancelled account" status? I've checked and we have no payment issue + subscription is in the middle of the period. The team is impossible to contact so creating this in case other people are also having this issue / for the tech team to see it.

Hi, I just wanna know if its possible fro me - Admin, to block my Agents function of skipping tasks?

When I try to set up voice it says i need additional support, yet there is no where to get it. It says to contact customer service and all they do is send me to the Voice set up instructions page. I have followed those steps countless times and it has the same issue. The fact that Zendesk is so hard to reach once your set up is ridiculous and a pathetic excuse for "customer service" 

Hi, is there possibility for live - transcription for Sell? 

Hello, While the Google Drive card is visible within a Deal card, it is not available within a Company or Contact card. Having this ability would be extremely beneficial for our Customer Success teams to have quick access to all relevant files pertaining to all of our customers, not just customers with active deals.  Is this functionality in the roadmap?    Thank you.

Hello. I have average of tickets for selected timeframe for each person, but I would like to know what to add in report so it would show average of all selected people, as I see now only average of specific person. I just started to learn how to do reports, so that is why asking. Thank you for the help.

Didn't find any setting to edit Group Name in Zendesk Sell

Hi, I am connected to zendesk tables - user, tickets, etc. but not Sell (leads, etc.) Please provide direction how to connect to these tables. Thank You Tom

I need to get all the ZenDesk Sell Communication data through REST API. How to get those? Help me by providing the exact API for this.

Hi - I am considering using Zendesk Sell (trialling now). We don't need a full-scale help desk, but we do need the ability to sometimes create a 'support' request. These are like a feature request and on occasion an issue with a product - but these would be like a 10/month type of volume.  The client services manager manages the client relationship (after sales is done) and sometimes they need to create a support request that would at times feed over to the dev team (Azure Devops) . It is quite basic and to get the full Zendesk support at this time would be overkill Can we accomplish something to satisfy this need with just Zendesk Sell (Ideally integrate with Azure Devops) Any input would be appreciated. Thanks   

I am trying to integrate my application with Zendesk sell and in order to create the access token with Oauth code flow, I am trying to set the scopes. But multiple scopes are not working. For example: a scope with read and write doesnt work https://{subdomain}.zendesk.com/oauth/authorizations/new?response_type=code&redirect_uri={your_redirect_url}&client_id={your_unique_identifier}&scope=read%20write If I set only to read or write, it will work https://{subdomain}.zendesk.com/oauth/authorizations/new?response_type=code&redirect_uri={your_redirect_url}&client_id={your_unique_identifier}&scope=read  

hi team, Unable to access zendesk . homepageI cannot access the registration page https://www.zendesk.com/register/ Is there any solution for this.

How to upload bulk data in zendesk sell. Is there any API or any option?

Currently in Zendesk sell there is one spot for Deal Value. The problem is that we have a startup fee and a monthly fee and I would like to see them separated out so I can get a good idea of the one-time revenue and MRR.  I was told by Zendesk support there was no way to do this but there has to be a way to do it. Do you create a custom field for one of them and make a custom report? What are the rest of the users doing? Thanks for any tips!

Hi all, is there a way to invoke notifications message in SELL such as in SUPPORT(for example: client.invoke('notify', "Hi All!!"))?   Thanks.

Hello,I am looking for help with our Sell user settings. We want to bring things into SELL from support without allowing our sell agents any access to the support side at all. Nothing. No tickets, etc. We want to pass things over the wall one way without giving visibility from sales into support. Is this possible and if yes, how?

Bo nie pamiętam hasła do starego fejzbuka i mesengera

We had a second zendesk sell domain of https://shawacademyenterprise.zendesk.com/sell/start up until saturday 6th August. This second domain had some data we failed to backup on our end. Is there any way you would be able to help us extract it? This would be a relatively urgent matter so any assistance would be appreciated.

We have Zendesk lead signup on our site, is there a way to track where that lead came from Google Ads, Organic, or  Linkedin in Zendesk Sell?

In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.is that possible?

Does anyone know how to get in touch with real Zendesk staff? My Zendesk Sell instance has been down for over a day. No updates from Support. Ticket sitting untouched for over a day "Sales representatives are not available" when I call "Our reception team is not available" when I call Despite really liking this CRM, it's been nothing but problems with Zendesk. Provisioning our account took 6 weeks due to technical issues, and now... my account just disappeared in the middle of a work day! Surely there is someone at Zendesk that can help me. If anyone knows how to get that done, let me know.

Two pipelines have been created - we don't have a need for the second pipeline and want to go back to using one.  I'm trying to understand how to delete it and how deleting it will impact existing data? 

Hi there, We're a electronic company that sells remotes. I'm looking to integrate bigcommerce to zd sell so I can pull up an account (contact) and see how much product they've purchased from us. Could someone help me with where to start? We also use Zapier and have an account that looks like will allow me to integrate. But Zapier is very tricky, looking for help.   Thanks!  

Hi Zendesk community, I have a problem with our Social Messaging Add-on, support team referred me back to my Account Executive.  Our Account executive is not responding to any of our messages, and it's been over 4 weeks. we can't use our zendesk account, we mainly use it to reply to facebook message and now it's useless. What can we do?