Discussions

How do I generate a report that lists all the tickets that were resolved last month (or in the last sprint, or just between 2 dates). This needs to be exportable.

Hi, would it be possible for us to create a Zendesk Explore recipe that charts how many tickets an agent has solved under each agent group that they're in? For example, if we have a wholesale group and a consumer group, we would want to see how many tickets that agent completed under wholesale vs consumer.

Hello I've started using the API to download our agent's activities (agent timeline). https://developer.zendesk.com/rest_api/docs/chat/incremental_export#incremental-agent-timeline-export However I'm finding out that that have agent_ids missing from my reference table built from - https://developer.zendesk.com/rest_api/docs/chat/agents#list-agents Maybe the agents were deleted? I'm not sure as to why I don't have the agents in the agent lists. Also are these the same (agent list from chats API and Users from Support API) ? Checked the data seemed so, however if someone can confirm please h

I have a support form on our website that sends an email to our zendesk email address and creates a ticket automatically in Zendesk.  The problem is that I dont have access to change the subject when the emails are sent out.  I want Zendesk to be able to automatically update the ticket's subject based off key text (a specific string) in the email.  Is this possible?

How cna I measure what my agents productivity percentage is in ZD Talk?

Hi everyone, I'v read a lot on the community and saw some tips & tricks. Unfortunately without any result.  I've exported an article into JSON to CSV and tried to import the "xml" into the tag body. Without success.  This was my initial code (in postman), it didn't worked error 422. {     "translation": {         "locale": "{{locale}}",         "title": "{{title}}",         "body": "{{description}}"     } }   So I removed the "Body" & tried again, the article was created.  I knew that the issue is linked to what was available into the CSV.  So I tried to hardcode it (after deleting the language into the guide ofcou

In either of these scenarios: 1. Creating new views 2. Adding new columns to views When I click save, there will always be a Could not save "<view name>" view message that appears. 

Hello, I can't figure out how to create a custom calculated attribute to show bugs reported by platforms. E.g. to find all bugs reported for the web app, I need to show tickets with two tags at the same time "bug" and "web".  When I use a condition with only one tag, it works properly (but gives inaccurate results). As soon as I add a second tag condition (the formula is accepted), it breaks and stops showing the category.   This version (with one tag) works (but it also includes tickets that are not bugs):   IF ([Ticket tags]="web") THEN "Web app bugs"ELIF ([Ticket tags]="mac") THEN "macOS app bugs" ELIF ([Ticket tags]="win_10") THEN "Windows 10 app bugs" ELIF ([Ticket tags]="ios") THEN "iOS app bugs" ELIF ([Ticket tags]="android") THEN "Android app bugs" ENDIF  When I add a second

Is there any way to add the status of community posts on the search results page? I tried to use the examples below to customize `search_results.hbs` Posts - Help Center API - Zendesk Developer Portal Customizing status icons for community posts – Zendesk help    {{#if results}} <ul class="search-results-list"> {{#each results}} <li class="search-result-list-item result-{{type}}"> <h2 class="search-result-title"> <a href="{{url}}" class="results-list-item-link">{{title}}</a&gt

Our Customer URL https://hydropoint.zendesk.com/ and after I click to "Visit Help Center" , it redirected to https://hydropoint.zendesk.com/admin/billing/subscription The plan is "Team" , please advise how to fix it

Hello! I am trying to get an hourly breakdown of agent activity per hour of their work day. I tried running tickets by hour, but that is an average per hour for the day. I would like to actually see between 9-5 how each hour was spent, if that makes sense. Is there any way I can do this? Thanks so much in advance! 

This is a continuing discussion about the article Support SDK integration checklist in the developer documentation.

Hey, I have a gaming website (click speed test). I want to use zendesk on my WordPress website. What is the best way to integrate zendesk with a wordpress website? 

This is a continuing discussion about the article Getting large data sets with the Zendesk API and Python in the developer documentation.

This is a continuing discussion about the article Creating and using OAuth tokens with the API in the developer documentation.

This is a continuing discussion about the article Conditions reference in the developer documentation.

This is a continuing discussion about the article What are the custom data APIs? in the developer documentation.

This is a continuing discussion about the article System prep for app developers 1: Setting up your command-line interface in the developer documentation.

This is a continuing discussion about the article Build your first Support app - Part 4: Getting data in the developer documentation.

This is a continuing discussion about the article Building a server-side app - Part 1: Core concepts in the developer documentation.

This is a continuing discussion about the article Hiding the Chat widget on mobile devices in the developer documentation.

Hello,I am trying to setup views that will allow our support to search tickets under specific ticket age or timeframe (such as tickets old from 7 days, 15 days or 30 days). Would it be possible to create such filters or conditions in Zendesk ? From experience, Salesforce used to allow me to do such things.Thanks for any help & looking at this request !Adam.

Hello          Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search but i need complete FAQ to show even without typing? How this can be done?

We need the ability to make a private comment public after review. Does Zendesk support that?  

What is the rationale behind a Light Agent not being able to submit a ticket on behalf of a new user? I get that light agents should have restricted capabilities, however, one of their core responsibilities can be to lodge tickets. It appears this process is fine when users are already in the system, but what about users who are not? I get that it's not a light agent's responsibility to actively manage users/details. But why on earth can they not simply add an email to a ticket? The lack of this functionality diminishes the worth of paying for light agents to the point that it is not worth it. Zendesk, why does this artificial limitation exist?