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Platform and Developer

How to apply Global oauth client for Zendesk

Hi All I want to launch a global oauth app in Zendesk marketplace, but now I'm stuck because I don't know how to proceed with the application. Here is my current application progress:1. Does the app use a global Oauth client? Yes2. Please provide the

Alejandra L.Community Manager

The Spark program just got even better

Community, it’s time to level up!We’re excited to share that activity in Zendesk Academy and Community is now being automatically rewarded in Zendesk Spark. We’re excited for this new way to recognize the time, care, and expertise you bring to Zendes

Alejandra L.Community Manager

Zendesk Spark Code of Conduct

Zendesk Spark is a community rewards program created to recognize members who contribute positively, share knowledge, help others, and strengthen the community.Spark points and rewards are a way to give back to members for the value they bring, and t

GrowthdotContributor

How to build a customer data retention workflow in Zendesk

Customer data retention isn't just about deleting old information. Before removing customer data, you often need to preserve records for compliance, audits, or internal reference.Here's a simple workflow your team can follow.Step 1. Identify data tha

Tetiana13Contributor

Zendesk AI-Ready Migration: Moving Data So Your AI Agents Actually Work

To migrate to Zendesk means moving tickets, contacts, and knowledge base content into a new environment where Zendesk's AI (Intelligent Triage and Advanced AI) starts reading your data immediately. The data determines what the AI learns, and it start

Capitalize (Title-Case) Requester Name

Oftentimes, when customers send us emails, their name that is pulled from their email may be in common-case, for example “john smith” instead of “John Smith”.When a Notify Requester email is sent out, “Hi {{ticket.requester.first_name}}” sends “Hi jo

Michael31Newcomer

Zendesk EAP: Suggested Assignees - Suggesting user who are no longer agents

Hello, with the new Suggested Assignees EAP (no group created in Zendesk Community) it recommends users who are no longer agents in Zendesk. We typically remove the agent license and adjust them down to End User, however, I also attempted to suspend

HR Teams Using Zendesk

We are an HR department implementing Zendesk. Are there any other Zendesk Admins in HR that implemented the platform? I could really use a sounding board on how we are configuring the system. :)

SheylaCommunity Manager

Lead a group: share what you know, grow your impact

Lead a group: share what you know, grow your impact

You've put in the work. You've built up knowledge that only comes from real experience. Leading a group is how you turn that experience into something other people can learn from.Group leaders run their own expert-led spaces inside the Zendesk commun

Ewa KorzeniewskaProduct Manager

Help Shape the Future of Zendesk Logging & Audit Capabilities

We’re validating our long-term Logging Strategy roadmap, and we’d love your input.If your role includes access to Access Log and Audit Log in Zendesk Admin Center, please take our 5-minute confidential survey. It’s for research purposes only, and eve

Platform and Developer

How to apply Global oauth client for Zendesk

Hi All I want to launch a global oauth app in Zendesk marketplace, but now I'm stuck because I don't know how to proceed with the application. Here is my current application progress:1. Does the app use a global Oauth client? Yes2. Please provide the

Capitalize (Title-Case) Requester Name

Oftentimes, when customers send us emails, their name that is pulled from their email may be in common-case, for example “john smith” instead of “John Smith”.When a Notify Requester email is sent out, “Hi {{ticket.requester.first_name}}” sends “Hi jo

Zendesk EAP: Multiple-recipient Email Tickets Customer Release

Feedback for Multi Recipient Email Ticket (EAP) : Mention Linked Tickets ID in Internal Note

We recently explored the Multi-Recipient Tickets feature and found it to be highly beneficial for our business processes. However, we noticed that the original ticket does not display an internal note indicating which clone tickets were created, we d

Zendesk EAP: Voice AI Agents

EAP respond with SMS & email

Hello,On our old IVR system, I had a prompt “press 1 to start a return”. Then an sms with our returns portal link was automatically sent to customers.I cannot figure out how to get the new AI phone system to do the same. If a customer calls in and sa

mukund1987jhaContributor

Zendesk AI Workshop Masterclass on 22 July & 23 July

Hello Everyone, Can anyone please quickly share with me the link of the live session of “Zendesk AI Workshop Masterclass on 22 July & 23 July”, please share with me the zoom session link which is going on live now. Please. I am not able to find i

HR Teams Using Zendesk

We are an HR department implementing Zendesk. Are there any other Zendesk Admins in HR that implemented the platform? I could really use a sounding board on how we are configuring the system. :)

btheZDexpertNewcomer

How do you structure request forms for students at Higher Education Institution?

Students rarely know which department owns their issue.How have you designed your request forms to make them simple while still collecting enough information for routing and reporting?

btheZDexpertNewcomer

What are the most valuable KPIs for university leadership?

University leaders often ask different questions than traditional support leaders.Beyond response time and CSAT, what metrics have been most valuable?Examples:Student satisfaction Resolution time by department Department adoption Knowledge article us

btheZDexpertNewcomer

What does a "Student Service Center" look like at your Education institution?

Universities often have dozens of departments supporting students, from Admissions and Finance to IT, Examinations, Transport, Housing, and Student Affairs.Do you manage these through a single Zendesk instance or separate service desks?What has work

Iuliia Makedonskaia

How do your teams handle attachments in side conversations?

Hi everyone, I’m trying to understand how Zendesk teams handle attachments when side conversations are involved.For example: A customer sends a file in the main ticket, but the agent needs to share it with a supplier or internal team in a side conver

Shape what's next

Conversational Help Center - New Theme - Lisbon

Transform your Help Center from static article browsing into a dynamic, conversational experience. With the new Lisbon theme, your customers can ask questions naturally and get AI-powered answers instantly - right from the search bar.

Featured

App Builder recipe: Bulk Closed Ticket Deleter

Problem Statement Administrators may need to bulk delete tickets, such as when a business unit is sold to another company and their associated data mu...

Forum|Forum|9 days ago

150

App Builder recipe: Bulk End User Deleter

Problem Statement Administrators often need to bulk delete users, such as when a business unit is sold to another company and their associated data mu...

Forum|Forum|9 days ago

90

App Builder recipe: Agent Productivity & Organization Effort Dashboard

Problem Statement Native reporting tools often require navigating away from the core Zendesk workspace and rely on periodic data refreshes. Support ma...

Forum|Forum|9 days ago

280

Help Shape the Future of Zendesk Logging & Audit Capabilities

We’re validating our long-term Logging Strategy roadmap, and we’d love your input.If your role includes access to Access Log and Audit Log in Zendesk...

Forum|Forum|23 days ago

602

Common limitations of the native Zendesk–Jira integration and how to solve them

When support teams work in Zendesk and engineering teams work in Jira, the integration between both platforms becomes critical to ensure the success o...

Forum|Forum|1 month ago

1703

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