General

I'm Carsten, Head of Product at Available ApS — a Zendesk partner based in Copenhagen, Denmark.I've been working with Zendesk for years, helping organizations across various industries get their setup right — from trigger logic and routing to ZAF app development and AI agent configuration.Day to day I work closely with clients on everything from initial implementation to more advanced customizations. I enjoy digging into the details, finding the elegant solution, and occasionally breaking things in a demo environment just to see what happens.Looking forward to connecting with others who geek out over customer service tech — and to both learning from and contributing to this community.

I’m Brett Bowser (yes, like the Mario villain, no princess stealing planned). I’m a Community Engagement Manager at Zendesk.Why I’m hereTo hang out with you, make the community useful and fun, and make sure your feedback reaches the right folks. I run our forums, help shepherd product feedback with Product, and put on various virtual events here at Zendesk.Zendesk superpowerI’ve been at Zendesk for 10+ years, three in Customer Support and seven on the Community team. If I had to pick a superpower, it’d be the ability to empathize with users when they’re having a rough experience and to be their voice inside Zendesk.Off the clockHanging with my wife and our 6-year-old (he’s now in karate and swimming lessons) Herding three dogs and two cats Playing RPGs and doing a bit of pyrography in my spare time 🎮🔥Welcome to the new Zendesk community experience and super excited to have all of you here with us! 

The basics: Hi everyone, I'm Tudor from Romania. Zendesk Certified Administrator (Expert), occasional Atlassian sidekick, and the person our company calls when Zapier needs taming and Okta convincing. I build things, break things, and occasionally Zap things that probably shouldn't be Zapped.Why I'm here: I've been working with Zendesk for a few years now, managing a large instance and consulting on projects across the business. I still find new ways to push the platform and new ways it pushes back. Always happy to trade war stories and learn from the community.Zendesk superpower: Turning 'that's not possible in Zendesk' into 'actually, here's how.Off the clock: Gaming, travelling, and chasing good food, drinks, and coffee around the world; ideally while learning about local traditions and culture. Back home you'll find me wrenching on my car, pairing a brand new Audio Technica pickup with a vintage Onkyo amp because good sound has no expiry date, or falling down a rabbit hole about sp

Hi everyone, I'm Jacob from Jabra (Denmark). 👋I've been immersed in Zendesk for over 15 years now, and I'm always keen to discover new insights and share best practices within the community. My Zendesk superpower comes from having walked this path for a long time. I know the ins and outs of the foundational elements, where not to step (and, let's be honest, where I have stepped, learned from it, and acquired a unique set of troubleshooting skills in the process!). These days, I particularly enjoy getting into some of the newer offerings like Action Flows and App Builder to see what new magic we can conjure. Off the clock, you can usually find me in my workshop, knee-deep in beginner woodworking projects (my current floating TV unit is a saga!), messing up 3D prints, and heroically trying to keep my three kids from permanently merging with their screens.

Hi everyone 👋I’m Tobias, a Germany-based System Engineer at Zyxel Networks. I’ve been working with Zendesk for many years, focusing on building highly customized, scalable support environments, because standard solutions rarely meet real-world needs.My experience spans support platform architecture and optimization, workflow automation, system integrations, and AI-driven solutions like chatbots and intelligent knowledge workflows to improve customer experience and efficiency. I also work closely with enterprise networking technologies including Security, Switching, Wireless LAN, 5G, and Cloud.Looking forward to connecting, sharing ideas, and learning from this community 🚀

Hi. I am Stan, I work at Upwork as our Director of Innovation and Technology. I get to work a lot with various AI tools, including Zendesk of course. A lot of my time over the past few years has been utilizing our chatbot/AI vendors, one of which is Forethought - Very excited to see the two companies coming together. Why I am here: My former boss now runs the Zendesk Community (Hi Fran!), so I am posting more to cause him fear of what I may say than any other reason right now 🙊 Off the clock - Two kids and wife take up much of my time, born in Illinois, decade in Minnesota, and back in Illinois currently. Otherwise, I spend far to much time screwing around with AI, and my hobbies generally cease to exist as a result.

The basics: I'm Sheyla, from Florida 🌴 and I’m part of the community team at ZendeskWhy I'm here: First, I’m nosy and secondly, I lead community groups! I'm here to support our group leaders and make this a space where you can connect and learn from each other.Zendesk superpower: Also 3 months in, so still discovering mine! But if it involves vibe coding and turning chaos into structure, I'm probably in my element. ⚡Off the clock: Deep in a JRPG, watching K-dramas, or wrangling my three very chaotic dogs 🐾

Ale from the Community Team here 👋 Welcome to our new platform! I hope you enjoy exploring. I’m really excited to be part of this with you.I’m a Community Specialist at Zendesk, based in Mexico. I support events, moderation, and other community programs, and I’m here to help build bridges that support our community’s growth.Off the clock I’m a closet singer, a Border Collie mom, an astrology fan and a Swiftie.I’ll be happy to hear from you! Enjoy the new space! 

The basics: I’m Fran, from MN by way of Preston 🇬🇧 and i work for Zendesk 😀Why i’m here: I lead community programs at Zendesk! I’m here to listen and learn from all of you, and build some cool community experiences! Zendesk superpower: I am still getting to my superpower (3 months in)! But i’m excited to see everyone else’s skills and what your working on. Then i can use my community superpower to share and elevate that work! 💪Off the clock: Being the chauffeur to my 2 daughters (too many sports), watching sports, and trying to share my wealth of Britishisms with the 🇺🇲