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Unanswered Questions Hub

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Support

How do you improve self-service support for common user questions?
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timing issue Zendesk API
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Issues syncing messages on Zendesk-Jira integration (Zendesk to Jira)
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Billing/Subscription Page Error (Loop)
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Bug Report: Ticket Metrics API returns inconsistent ordering despite sort parameter
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Ali21
How to get the number of days/months since last response
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Matthew14
New TLS cert expiration rules and Zendesk admin cert expiration notifications
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Side Conversation panel bugged - cannot scroll
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SLAs not firing on some tickets
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Auto cc'ing users tied to a tag
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Knowledge

What are your best practices for organizing and managing a growing knowledge base?
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Anton21
Zendesk Article PDF attachments
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Anton21
External connection: Confluence pages only available for users with the right language selected
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jvl_seg
Scoping the web crawler to part of a website; anyone using a custom sitemap?
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Knowledge Copilot EAP: Data Set Reporting
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Jaya Lakshmi Kota
Close to one year into Our Knowledge Management Journey – What Should We Focus on Next?
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Knowledge Copilot EAP: AI Response Customization
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Knowledge Copilot EAP:Internal Data Integration
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Attempting to Create a Category with translation fails
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AJ A
Clarifying current Zendesk terminology: Knowledge vs Guide vs Help Center vs Knowledge Base
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Chat/Messaging

ガラム
Allow admins to control article metadata displayed in the Messaging Web Widget
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Disable iOS notifications
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[Messaging] Disable push notification on iOS
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Tobias11
AI Agent Advanced: Chat Widget Auto-Scroll Behavior Causes Poor User Experience
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Nikita12
Issue with required fields in greeting message in Zendesk Messaging SDK
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Antonio15
Whatsapp saves contact with spacing not linking to existing contact
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Help Needed – WhatsApp Business Verification Code Not Received on Zendesk Text Number
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Matthew14
Settings during business hours but agents offline
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Jason11
Route web widget directly to a specific answer/flow using zE('messenger:set', 'conversationFields'... and branch on condition?
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Customising Notification Lists
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Voice

Outbound calling restrictions by agent group for Voice for external number
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Shreya12
Make Zendesk Talk pop an existing ticket (not a new call ticket) when an agent answers a call
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Hanna15
Talk: Is there a way to set up an overflow line without messing with groups?
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William24
Route Voicemail Tickets to Round Robin Agents
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Calls dropping all the time - Agents are suffering
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Jessica14
Voicemail Noise/Transcription Tickets
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Support32
Unable to Create Channel ID
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Agent Availability Events on ZAF SDK
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Abdulqader
Zendesk Talk phone number as Google Developer Account support phone number
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Auto assign incoming calls to an assigned agent.
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Analytics

Nicola13
Adding targetline to zendesk analytics graphs
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Group, user, access level reports for Compliance
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Lindsey11
Feature Request: Expose Knowledge Reporting Datasets Through the Zendesk API
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btheZDexpert
What are the most valuable KPIs for university leadership?
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CharlieDM
Multiple conditions on tags for standard calculated metrics
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Jimmy11
Recipe for average time from Unassigned to Assigned to an agent, specific to a ticket group?
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Abdelhameed
For how much time the customer didn't respond to the agent?
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Abdulqader
Explore: Report on Organization's Details and Notes fields
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First Reply Time & Using Automation to Acknowledge Tickets
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Metrics for L1/L2 support model
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AI

David106
Advanced AI Widespread Issues
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Knowledge Copilot - Ticket References Inaccurate
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Paul30
How are you handling inline email replies with Zendesk AI (Auto Assist & Ticket Summaries)?
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Custom Agent can process attachments on default brand but fails on host-mapped brand
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AI Agent Allowance usage not being visible in Admin Center
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AI Bot not applied in reopened conversations
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Esdras
Melhores Relatórios para o Agent IA Advanced - Explored
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Misc::Thanks::Thank you intent to autoclose solved tickets
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AI features and access control
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Max12
AI Agents for Email
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Platform and Developer

Classic Chat vs. Messaging: Mobile Browser Lifecycle (iOS Tab-Switching) and Queue Retention Behavior
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Web Widget Messaging did not restore `blockChatInput` after refresh with Basic responses and multiple conversations
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Intermittent “Tap to Retry” Errors in Zendesk Messaging
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Deprecation of API tokens and local development
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Microsoft Zendesk Ticket Connector
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Token expired error
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GetUnreadMessageCountAsync() with onUnreadCountChanged doesn't update unread messages automatically
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Yosef11
Google Analytics for actions happening on Zendesk marketplace
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Support20
We have no visibility on what is happening with our global oauth
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Anonymous verification and x-csrf-token
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Workforce engagement management

duvidas
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WFM Prognose: Wie schnell und ab wann kann WFM die Zeit für allgemeine Aufgaben auch in der Prognose berücksichtigen?
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Dan52
Time Tracking Google Sheet
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Jéssica27
Does pinning tabs in Google Chrome impact the functionality of the "Zendesk Time Tracker" extension?
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Admin center

btheZDexpert
What does a "Student Service Center" look like at your Education institution?
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Kurt13
Zendesk Talk Dashboard - Agent Status
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Growthdot
How to bulk delete users without tickets? Combined Lists in Zendesk
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Update User Field Automatically Based upon Organization Field
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Account Heirarchy
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Sell

Mirko11
New Custom objects availability in Zendesk sell
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